Recruitment Support Specialist
Job description
The Office of Undergraduate Admissions has the privilege and responsibility of being the primary point of contact for students seeking admission to the University of North Carolina at Chapel Hill as undergraduates. In its role evaluating first-year and transfer students, the office works tirelessly to identify, recruit, admit, and welcome students who will positively contribute to our campus, state, and nation. The office also supports students by providing academic counseling, sponsors hundreds of events encouraging students to further their education, and works to enhance the image of the University locally and nationally. Members of the office understand that their work is intensely public and is closely followed by students and their families; secondary-school teachers and administrators; University faculty and staff; lawmakers; and media.
The Recruitment Support Specialist in the Office of Undergraduate Admissions will provide great care and a welcoming environment to all prospective students, parents, and counselors who call, email, and visit the admissions office; counsel students about admission to Carolina; lead assigned projects; provide advice on delivering great care to colleagues and regular training support; provide administrative support to the visit and event initiatives within the admissions office; and perform other duties as assigned.
Successful candidates will demonstrate an ability to create a welcoming environment within a high-volume hospitality and student service environment; work well with colleagues, students, parents, and educators and treat all with great care; effectively prioritize work, manage time, and demonstrate attention to details; demonstrate sound judgment; speak and write clearly; solve problems; and think critically.
High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.
High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.
Preferred candidate will have experience exercising independent judgement, as well as managing and coordinating workflow activities. Experience working with people from diverse backgrounds with courtesy and tact and in performing public contact and communication duties that may be sensitive in nature preferred. Proficiency in a second language, particularly Spanish, is preferred. Bachelor’s degree preferred.
This position is designated as a Campus Security Authority in accordance with the Clery Act. This position will be required to report Clery crimes to the Clery Compliance Manager and complete annual training about reporting responsibilities.
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