Job description

HeartShare is looking for a Coach. Individuals who are compassionate, collaborative, and engaging Coaches are needed at The Evolve Youth Time Limited Rental Assistance Program. The position is designed to work with individuals experiencing homelessness to find rapid housing with private landlords. Coaches provide guidance, coaching, and support to vulnerable young adults who are at risk of homelessness, to help them achieve permanent housing with the support of time limited rental assistance. Coaches will adopt a nonjudgmental, strengths-based, and collaborative approach to working with youths, ensuring that their wishes, interests, and preferences inform the development of their service support plan goals. Coaches will collaborate with their team to ensure that youth are well equipped to navigate independent living. This will include crisis intervention entitlements procurement, health care, mental health, independent living skills, job/career assistance, financial literacy, recreational opportunities, education journey and other services as needed. Coaches will use the principles of positive youth development to ensure that youths’ goals and services are focused on building independent living skills, resiliency and social connection which will ultimately ensure independence. Coaches will empower youth to engage in all aspects of the process and teach them how to advocate for themselves and prevent or troubleshoot obstacles. Coaches will develop a robust network of service providers to ensure that youths are able to access the services that they desire. Coaches will be trained in and implement evidence-based models, including:
Motivational Interviewing
Intensive Trauma Services
Recovery Oriented and Trauma Informed case management
Critical Time Intervention
Coaches will undergo a comprehensive training program to ensure that they are trained in evidence-based practices, as well as in conflict resolution, crisis intervention, crisis de-escalation, harm reduction, person-centered planning, assessment, housing first approaches, mandatory reporting and recognizing signs of abuse and neglect, co-occurring disorders, and recovery-oriented practices.
Responsibilities:

• Remains sensitive and responsive to cultural differences of program participants and staff.
• Participates in in-service trainings and on-site workshops as required for professional growth and development. Attends external trainings and workshops at direction of management.
• Represents the organization both within and outside of the work environment in a manner that promotes the mission, vision and values of the agency. Personally, adheres to organizational mission, vision and values, in addition to all other agency policies and procedures.
• Complete Intake process with youth according to established guidelines and make appropriate contact with and /or referrals to other agencies
• Complete needs assessment including but not limited to mental health and social history.
• Obtain legal documents (birth certificates, NYS Identification, social security), assist with housing applications, assist with employment, budgeting, and enroll and in school where applicable.
• Facilitate, develop, and participate in skill building groups etc…
• Provide bi -weekly individual coaching to each youth. Making referrals to outside services when needed such as substance abuse, mental health, etc..
• Keep updated chart records for all current and past residents and complete all mandatory paperwork required by contracts and funding sources.
• Work alongside all other staff to develop and evaluate programming. Conduct outreach presentations as needed and assigned.
• Conduct monthly home visits in accordance with CTI Model.
• Attend Regular staff meetings and trainings to support the needs of the youth.
• Upload support plans, and relevant documentation that reflects CTI goals and stages.
• Maintain an active caseload of 15 + tenants.
• Manage tenant referrals and follow up with phone calls.
• Cultivate and foster working partnerships with community landlords.
• Prepare and track documentation including tenant services via Eccovia Data System.
• Performs other duties deem necessary to support the needs of the youths and the program.

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Qualifications:*

• Bachelor's degree from four year college or equivalent
• Knowledge and understanding of homeless population
• Experience conducting groups and developing appropriate and relevant youth programing.
• Comfort traveling throughout NYC
• Must have NYC Driver’s License
• Work Flexible Hours

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Benefits:*

• Rewarding Work in a team environment;
• Paid vacation, sick, personal days, and holidays;
• 403(B) retirement plan with employer contribution;
• Health, dental, vision, and life insurance;
• Employee Assistance Program (EAP);
• Flexible spending account (Dependent Care, Medical, Parking, and Transit);
• Employee Appreciation Programs and Events;
• Tuition Assistance Program;
• Professional Development opportunities;
• Verizon Wireless Discount;
• BJs Membership discount;
• Discounts on Broadway tickets, movie tickets, theme parks, sporting events, gift certificates & more.

Location: 89-31 161st Street, Jamaica, NY 11432

Job Type: Full-time

Pay: $55,000.00 - $60,000.00 per year

Education:

• Bachelor's (Required)

License/Certification:

• New York State Driver's License (Required)

Work Location: In person

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