Reporting to the Practice Manager, the role is responsible for management of non-nursing clinical functions and personnel, staff development, performance management, ensuring adherence to compliance guidelines and quality standards. Facilitates a positive, collaborative work environment with an interdisciplinary team approach. Provides department supervision and oversees the staff scheduling functions to effectively utilize resources. Offers recommendations and collaborates in analysis that supports the NCH MG practice strategies and flow. Assists in the development and implementation of new programs, policies and services that meet customer service and best practice processes.


1. Achieves quality patient outcomes by managing day-to-day care coordination and clinical management activities. Models and facilitates collaboration among the interdisciplinary team, i.e., physician, therapies, clinical nurse specialists, utilization coordinators, and other departments. Collaborates with interdisciplinary team to identify and resolve issues that impact team performance and the delivery of patient care services. Communicates and collaborates with others to provide continuous, smooth transition of care and day-to-day operations. Coordinates patient plan of care, based on area of service and role expectations, to assure interventions are consistent, safe, timely and appropriate. Assesses continuity of care and evaluates coordination of interventions by the interdisciplinary team to ensure consistency and compliance within the plan of care recommendations.

2. Makes assignments and manages staff throughout shift promoting continuity of caregivers. Monitors daily service activities, patient flow, and facilitates completion of assignments and deployment of staff. Provides oversight to ensure adequate unit supplies, equipment, and stock. Utilizes supplies and equipment in the provision of patient care in a manner, which assures quality and cost effective patient care. Informs assigned Supervisor of any service disruption involving staff, customer service, and/or process improvement opportunities to better meet the needs of the patient experience. Maintains a safe work environment in compliance with all regulatory agencies.


3. Interviews, hires, disciplines and discharges (when necessary) subordinate team members. Regularly evaluates the performance of team members in accordance with the hospitals performance management system. Supports development of team member's knowledge and skills through regular feedback, recognition of positive accomplishments and coaching opportunities. Completes skill review and staff competency requirements annually. Prepares new employee orientation schedule and requirements based on job role.

4. Interacts with and contributes to professional development of peers and other health care providers as colleagues. Shares knowledge and provides feedback to contribute to an environment supportive of clinical education. Assigns or delegates tasks as defined by State Practice Act according to knowledge and skills of designated caregiver. Collaborates with physicians, care management and interdisciplinary team using open dialogue for the provision of patient care.

5. Assists in the development and implementation of department policies and procedures. Communicates policies and procedures to employees and reinforces the overall direction necessary to ensure standards of patient care are met.

6. Responsible for oversight of patient electronic medical record (EMR) documentation. Reviews clinical documentation for completeness and accuracy.

7. Demonstrates the knowledge and skills necessary to assess, treat, and provide care appropriate to the age(s) of the patients served. Maintains clinical competencies as established by areas of practice.

8. Adheres to all Northwest Community Hospital standards, policies, and procedures.

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PHYSICAL REQUIREMENTS: