This position will include assisting the Account Manager with administrative tasks and provide quality assurance visits to all campuses throughout each week.

Essential Administrative Functions:

Working along side of the Account Manager to complete the following tasks:

• Reviewing daily reports, such as TeamTime, under hours, open holes, and overtime reports
• Reviewing dispatchers log and review/update any schedule changes and updates to absence trackers for any/all issues noted for sites in your account managers portfolio(s).
• Inform your account manager of any officers needing corrective action and promptly take proactive action to handle all issues regarding attendance and/or performance for all employee’s assigned to the portfolio. With the direction of HR, provide disciplinary action based on the company’s policy of Verbal Coaching, Verbal Warning, Written Warning and Termination. Setting up HR meetings in a timely manner for any disciplinary actions needed.
• Complete the weekly schedules for all sites in your account managers portfolio(s).
• Provides updated needs list based on openings in schedules, overtime in schedules, upcoming resignations, terminations, etc. to the recruiter twice weekly (Monday and Thursday) for recruiting purposes
• Reviewing the Scheduling Activity Report (SAR) every Friday and Wednesday to make sure that the hours for each post are correct, no supervisor post is more than 40 hours total, the pay rate, hours type, invoice description, and additional tier description are all correct.
• Communicates, in person or by phone, with officers to ensure they are content with their site, duties, account manager, and Top Guard.
• Completes all termination and PSC (personnel status change form) and provides the paperwork to HR and Payroll in a timely manner (within 48 hours of status change) and document all notes in the employee’s diary in WINTEAM.
• Other duties as assigned.

Essential Functions for Quality Assurance:

Top Guard Security is the leading security guard service provider for the Virginia Peninsula, the Southside, Tri-Cities, and Chester. Top Guard offers unarmed and armed security officers and mobile patrol services to industrial and manufacturing facilities, commercial properties, local and federal governments, residential communities, health care and retail establishments. Top Guard is Hampton Roads, Virginia's largest privately-owned security firm with 900+ employees and the largest woman-owned firm in the region. Its clientele represent the finest businesses, financial institutions, shopping centers, world-class manufacturers, communities and universities. Municipal, State and Federal contracts represent the backbone of Top Guard's regional dominance. Top Guard's size, experience and extraordinary level of service make it the region's choice for private security. Top Guard's commitment to superior security services begins with a commitment to its employees. We understand the critical role that a security professional plays in the overall success of a facility and we are devoted to hiring high caliber employees who are intelligent, capable, and dedicated individuals. Candidates are carefully selected by an experienced recruitment staff committed to finding those individuals who meet Top Guard’s rigid employment standards. Through training, performance evaluations, and quality assurance measures, we ensure that security officers maintain standards consistent with Top Guard's stringent requirements.

Top Guard provides its full-time employees with the following benefits: Payroll Deducted Health, Plan Payroll Deducted Dental Insurance, Allstate Supplemental Insurance Plans, Legal Resources, Legal Discount Plan, Direct Deposit, Paid Vacation, Holiday Compensation, Free Uniforms, and Credit Union Membership. It is the policy of Top Guard to afford equal opportunity for employment to all individuals regardless of their race, color, religion, sex, national origin, age, genetic information, disability, or veteran status. Applications are active for 60 Days after which you must reapply.

Part time officers are also elligible for benefits as well. Please inquire within.