Come join us! DigiLink is a wonderful place to work. We take pride in the services that we provide and have great relationships with our customers. A casual work environment, open communication, and a great location overlooking Marina del Rey all contribute to a fabulous atmosphere.

To apply for a position, send your resume to us, via e-mail or via fax to (310) 577-3360.

Technical Support Specialist

We're looking for someone who can embrace new technologies and grow with our company. The right candidate will enjoy informal office atmosphere and excellent benefits.

About the position

To be considered for this position applicants must have 2-3 years of technical support experience, excellent interpersonal skills (communication is key!), and the ability to set and manage multiple priorities. You must be comfortable troubleshooting complex issues with customers over the phone and in person. You must be able clearly and effectively communicate technical solutions to both technical and non-technical customers. Must be highly motivated, have an excellent work ethic and must be able to follow-up and follow through on technical implementations or solutions.

To be successful in this position the following personal traits are essential:

• Taking responsibility for tasks and pride in seeing them through
• Strong communicative skills in both written and spoken word
• Ability to self-manage and self-delegate tasks
• Voracious appetite of knowledge
• Strong organizational mind set
• Ability to think and plan ahead and prioritize

Duties and Responsibilities

• Provide technical support and assistance for DigiLink's customers for their various Internet, network and telecommunications related services including the registration and management of internet domains, mail services, web services and other Internet technologies and services. Logically solve problems and make decisions to maximize customer satisfaction while simultaneously protecting and maximizing the company’s interests. Identify when escalation is called for, and diligently pursue as appropriate.
• Configure and install wireless equipment, routers, firewalls, VoIP equipment and various Internet related systems, applications and services at our customer's locations.
• Assist in the support DigiLink's VoIP services.
• Assist in configuration, maintenance and troubleshooting of multiple Unix based servers including DNS, Email, Web and other Internet services provided by those systems.
• Assist in maintaining our datacenter environment (Sun Solaris Servers, Cisco routers, etc).
• Provide on-call support beyond normal business hours on a scheduled basis or if warranted by a particular situation on an emergency basis.
• Carry a cell phone as often as possible both during and outside normal business hours whether or not scheduled for on-call support.

Preferred skills

• Knowledge of LAN, WAN and Wireless Technologies (DS-1, DS-3, OC-3, OC-12, ATM, Ethernet, 802.1q, 802.11(x).
• Knowledge and experience with IPv4 and IPv6 addresses, subnetworks and routing methods and protocols.
• Experience with Cisco and Mikrotik routers.
• Experience configuring Ubiquiti and Mikrotik wireless equipment is essential.
• Experience with Linux or other Unix systems is a plus!
• Experience with any VoIP software and/or hardware is a plus!
  • Asterisk, SER, OpenSER, OpenPBX, etc.
  • Cisco, Polycom, Snom, Uniden, Hitachi IP phones

• Knowledge of the implementation and operation of router and switch IP networks on Cisco platforms is a plus
• Familiarity with BGP, Multi-homing, OSPF is aplus
• Experience configuring VPNs using Cisco IOS is a plus
• BSCE or equivalent would be a plus.

Other Requirements

• Valid driver's license and reliable transportation for occasional on-site visit to customers.
• Must be able to work flexible shifts to include evenings, weekends and midnights.
• Ability to lift 50lbs.
• You must be local (within reasonable commuting distance) to the Marina Del Rey area, no re-location support is offered with this position.

Compensation

• Depending on qualifications and experience. Please include salary requirements in your cover letter.
• Paid Vacation & Holidays
  
• Paid On-call
• Full Healthcare coverage
• 401k with company matching