DDI Technology is seeking a Support Coordinator to join our team in Irmo, SC.

DDI Technology, a wholly-owned subsidiary of IAA, Holdings LLC, provides a complete automotive titling and registration suite for financial institutions and dealers dedicated to excellence, DDI continues to focus on superior products, professional and consulting services in the areas of Electronic Liens and Titles.

The Support Coordinator will complete task professionally, courteously, and in a timely manner providing set-up and support with computing resources to DDI employees, maximizing computer system capabilities by studying technical applications and making recommendations.

Job Responsibilities:

• Responsible for the set-up and maintenance of DDI’s computing resources, including PCs, servers, printers, faxes, phones, and network appliances and infrastructure.
• Assists and trains DDI personnel in the use of computing resources; sets up user accounts for DDI employees; Assists with technical application support issues.
• Maintains asset inventory and license management of all DDI software and hardware resources.
• Ensures servers and other network devices are backed up; ensures data backups and archives are complete; Performs backup audits.

• Achieves computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action.
• Evaluates vendor-supplied software by studying user objectives, testing software compatibility with existing hardware and programs.
• Places software into production by loading software into computer; entering necessary commands.
• Places hardware into production by establishing connections; entering necessary commands.
• Maintains historical records by documenting hardware and software changes and revisions.
• Maintains client confidence and protects operations by keeping information confidential.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Contributes to team effort by accomplishing related results as needed.
• Other related duties as assigned by management.

Job Competencies and Requirements:

• The requirements listed below are representative of the competencies, knowledge, skills, and/or abilities required to successfully perform the job.
• Education and/or experience – An Associate Degree from an accredited college or university in a field of study with emphasis on IT in business context or 1-3 years’ experience in networking and windows domain, troubleshooting network and hardware equipment, knowledge in PC setup and maintenance, familiarity with Microsoft Office business applications and similar software applications, and knowledge on computer security issues OR an acceptable combination of education and experience.
• Interpersonal skills- Strong interpersonal skills.
• Problem solving and analytical skills: The ability to address problems in a wide range of situations and seek solutions in a fair and consistent manner.
• Communication skills – Excellent written and oral communication skills; writes clearly and reads and interprets written information; presents numerical data effectively; speaks clearly and listens and gets clarification.
• Teamwork - balances team and individual responsibilities and contributes to building a positive team spirit.
• Ethics - treats people with respect; works with integrity and ethically and upholds organizational values.
• Planning/organizing skills - prioritizes and plans work activities and uses time efficiently.
• Safety, security, and quality - observes safety and security procedures and uses equipment and materials properly; monitors own work to ensure quality and demonstrates accuracy and thoughtfulness.
• Attendance/punctuality/dependability - is consistently at work and on time; follows instructions and responds to management direction taking responsibility for own actions

Physical Demands and Work Environment:

• The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The physical demands of the position include close vision, distance vision, and ability to adjust focus; the ability to verbally communicate; use hands for typical office duties. Lifting requirements are minimal.
• The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The work environment is a typical office setting. The noise level in the work environment is usually quiet. A minimal amount of travel may be required.

DDI Technology is a leading electronic title and registration technology firm providing title administration and processing services for vehicle dealers and lenders. DDI Technology is a proud member of the IAA, Holdings LLC family of companies and focuses on delivering superior products, professional service and hi-touch customer service for all areas of vehicle title management.

To learn more, please visit www.dditechnology.com

In return for your excellent skills and abilities, we offer a benefits package including: health insurance, 401K, STD/LTD, Life Insurance/Accidental Death, and Dismemberment, paid holidays, and vacations.

IAA Holdings LLC is dedicated to providing equal employment opportunities regardless of race, religion, creed, color, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, veteran status, citizenship status, or marital status.

IAA is a drug-free workplace. EEOE

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)