Job description
Job Description
Fragomen’s Business Immigration Analyst position, similar to a Paralegal role at other law firms, is the perfect entry point for those looking to start their career in the legal world. Fragomen will provide you the opportunity to make an immediate impact on our business, and offer the best training, development, and long-term growth opportunities in the immigration field.
Fragomen’s exclusive focus on immigration means you will work in an exciting, ever-changing, and challenging atmosphere with people who are equally passionate about immigration and global mobility. Providing world class client service and industry leading technology solutions, Fragomen helps our clients to navigate the complex world of global immigration to better achieve their goals.
How will you make a difference as a Business Immigration Analyst at Fragomen?
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Communicate with foreign nationals and/or client contacts, providing clear and prompt responses to case status or other general inquiries, and escalating legal questions as appropriate.
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Perform tasks related to case preparation and filing of petitions with government agencies. May include document gathering, document review, case drafting, and/or preparation for filing.
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Adhere to Service Level Agreements (SLAs) and/or internal case turnaround times, as well as any other relevant client or team KPIs.
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Diligently update team/firm mandated data points and milestones in case management system.
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Prioritize customer experience by focusing on quality of work product, responsiveness, and expectation-setting.
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Provide status updates to clients and senior level team members
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Gain understanding of immigration case types and follow client and team specific processes.
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Meet assigned deadlines and communicate case progress/status/issues to supervisor.
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Demonstrate flexibility and initiative regarding assignments for self and team.
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Willingness and ability to thrive in a hybrid work environment, which may include working independently from home, or within a team in an office.
Let’s talk if you have the following:
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Bachelor’s degree, Associate’s degree, Paralegal certification OR experience in a customer facing or client service-oriented role, either in retail or professional services
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A client-service mindset and comfort working in a fast-paced environment
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Ability to multi-task, spot issues, pay attention to detail, and exercise good judgment to escalate matters appropriately
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Excellent written and verbal communication skills
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Commitment to teamwork
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Experience using various computer systems, including MS Word and Excel
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