Do you possess a passion for enhancing customer satisfaction through efficient operations and service excellence? Are you a creative, solution-focused forward-thinker leader who is collaborative and can identify and scale processes and workflow opportunities via data analytics?

We are seeking an experienced call-center Quality Assurance Manager for Louis Vuitton Client Service Center in Irving, TX that will lead a team in assessing, coaching, and implementing quality standards for inbound/outbound calls and written correspondence! In this role, the successful incumbent will:

• Build, implement, and manage quality requirements, standards, methodologies, and procedures
• Lead and empower the team to drive Quality metrics and goals; create a positive and collaborative work environment, build a strong team spirit, and cultivate collaboration within the team and business partners and upholding the Louis Vuitton Service Commitments
• Proactively ensures teams are fully proficient in all-new operational/business updates/ Knowledge updates to ensure commitment to key performance indicator (KPI) metric targets
• Ensure the completion of daily, weekly, and monthly quality assurance tasks, monitors project results to determine compliance with quality standards, and ensure delivery of project results and services
• Apply Quality reporting and trends to provide qualitative feedback

• 5+ years of Quality Assurance managerial experience in a call-center environment
• 4+ years of experience managing a team of direct reports
• Excellent oral and written communication skills
• Solution-orientated approach
• Experience leading employer branding initiatives

We offer a comprehensive benefits package that includes:

• Medical benefits effective the first of the month following your start date
• 401k Retirement Plan
• Profit-Sharing Plan
• Vacation Time
• Company Paid Holidays
• Sick/Personal Time
• Employee Discount and access to other LVMH Brand discounts

Louis Vuitton is proud to be an equal-opportunity employer. Louis Vuitton is a company that respects the uniqueness of each employee and offers everyone the means to find their place and prosper. We promote initiatives aimed at supporting professional equality for everyone. We strive to go above and beyond purely symbolic measures by building a culture passionate about meaningful strategies aimed at crafting an inclusive workforce.

In addition to a generous benefits package, unparalleled career development opportunities, both locally & globally, as an employee at Louis Vuitton, you can expect to be provided with industry-leading training which will offer you an in-depth insight into the luxury and retail environment.