Job description

Company Profile: Gardner Group, a locally-owned property management company established in 1980, is now recognized as one of the largest professional management firms in Michigan, and we continue to grow.

Job Summary: We are seeking a detail-oriented, highly-organized, enthusiastic property management coordinator. The ideal candidate is a critical thinker and self-starter. Multi-tasking, prioritizing, organization, communication, Microsoft Office proficiency, and teamwork skills will ensure success in this position. If hired, candidates would be responsible for assisting property managers with day-to-day tasks while gaining knowledge of their books of business. Opportunities for advancement will be presented to candidates who show a firm grasp of the operations. This is a great opportunity to join a team that values your contributions.

Responsibilities

• Manage and triage incoming calls
• Manage, respond to, and distribute emails
• Identify and assess customers’ needs to achieve satisfaction
• Assist property managers with their books of business
• Build trusted relationships with customer accounts through open and interactive communication
• General office upkeep (opening and sorting mail, retrieving voicemail messages)
• Correspond with and keep records of customer interactions with various properties regarding scheduling, address changes, leasing details and other miscellaneous projects/requests
• Maintenance work order management and dispatch
• Filing (electronic)
• Data analysis
• Learn and read legal property documents
• Other duties as assigned

Requirements

• Proven customer support experience
• Proficient in MS Office (especially Excel)
• Excellent communication skills (telephone, email, written correspondence, occasional in-person interaction)
• Familiarity with CRM systems and practices
• Accounts Payable and Accounts Receivable experience
• Able to multi-task and work in a busy environment
• Able to work autonomously and as part of a broader team
• Proactive, rather than reactive, work ethic
• Associates Degree or equivalent relevant experience

Preferred Qualifications

• Bachelor's Degree or equivalent relevant experience
• Experience in property management or hospitality industry

Benefits

• Paid Time Off (PTO) and Holidays
• 401(K) with company match
• Medical, Dental and vision
• Referral Bonus Program
• Incentive Program

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Kalamazoo, MI 49009: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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