DESCRIPTION: Responsible for receiving payment from customers for merchandise or service; growing sales by servicing customers, answering telephone inquiries, keeping displays and store well maintained, clean, organized and safe.

RESPONSIBILITIES:

• Responsible for consulting with and mixing paint for customers
• Assisting with checking in, organizing inbound shipments of merchandise
• Receiving payment from customers for merchandise or service
• Waiting on customers
• Keeping displays and store well maintained, clean, organized and safe
• Keeping inventory counts accurate for the department
• Provides customers with information on additional items related to purchases made
• Provides the highest level possible of service to all customers
• Maintains up-to-date knowledge of the products sold, product usage, product prices and new products on the market
• Operates cash register, including but not limited to taking payments on charge accounts and selling gift cards.
• May counts cash drawer at either opening and/or closing of the day
• Interacts in a positive, pleasant and prompt manner with customers in person and on the telephone
• Assists with questions regarding merchandise, location of merchandise in store, pricing and promotions
• Refers store credit applications and bad checks to Credit Department
• Attends and participates in all company-sponsored and vendor training programs as required
• Promotes team concept and motivates fellow staff with a positive attitude at all times
• Promotes company events and promotions to customers
• Moving or stocking of items with use of forklift (after meeting of requirements and proper training)
• Engage with outside sales paint staff in support of the paint operations and customer service
• Engaging prospective professional painters and coordinating retention efforts with outside paint sales

SKILLS, KNOWLEDGE & ABILITIES:

• Ability to operate cash register (computer) equipment
• Ability to do math, read orders, follow instructions
• Ability to communicate with customers, other employees and supervisors using verbal and written skills
• Good telephone and email etiquette
• Good interpersonal, communication and customer service skills
• Knowledge and ability to use safe lifting techniques

PHYSICAL DEMANDS:

• Ability to stand up to 8 hours at a time
• Ability to reach overhead to grasp materials
• Ability to sit, climb or balance, lift, twist, and bend, stoop or squat to floor level on a repetitive basis
• Strength: regularly lift, carry, push or pull up to 50 pounds
• Manual dexterity

ENVIRONMENT AND PHYSICAL WORKING CONDITIONS:

• Working both indoors in controlled temperature, and occasionally outdoors in varying elements

Additional functions and duties may be assigned by supervisors as deemed appropriate