ESSENTIAL DUTIES AND RESPONSIBILITIES TO PERFORM THIS JOB SUCCESSFULLY INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

• Responsible to manage the company’s daily operational needs and leads the department supervisors in the coordination of daily scheduling, production, distribution and timely completion of work.
• Responsible for ensuring the development, implementation and monitoring of all processes and procedures are executed in the most effective and efficient way possible.
• Responsible for the development of training programs for both internal and external resources.
• Reviews statistical and financial results through varies resources to measure productivity and ensures operations are in line with all budgetary and revenue expectations.
• When necessary, determines areas requiring improvement and develops and implements solutions and strategies to ensure maximum efficiency is achieved.
• Works closely with upper management to aid in the development of new products and services.
• Communicates pertinent information regarding the status of the company to upper management and/or to all appropriate individuals within the company.
• As needed, handles any physician and/or client issues or complaints requiring management’s involvement.
• Promotes effective and efficient utilization of all company resources and makes necessary adjustments and/or recommendations to management in order to meet all budgetary demands.
• Oversee the management of all office needs including, but not limited to, client service contacts, vendor contracts, maintenance needs, etc.
• Maintains and or delegates the completion of all required business unit recordkeeping, including, but not limited to, client contracts, vendor contracts, and employment records.
• Ensures all unit policies and procedures are adhered to at all times.
• As required, represents the business unit at all meetings to both internal and external audiences, including presentations via phone, webinar, and/or in-person.
• Ensure that all organization activities and operations are carried out in compliance with local, state, and federal regulations and laws governing business operations.

SUPERVISORY RESPONSIBILITIES

• Carries out all managerial responsibilities in accordance with the company’s standards, policies, and all applicable employment laws.
• Provides support, training, tools, and techniques to assist staff in achieving department goals and standards.
• Oversees the completion of employee timecards and coordinates overtime needs with the supervisory management and staff as needed.
• Directs and actively participates in the departments hiring and employee separation needs.
• Communicates change effectively and prepares and supports those affected by change
• Actively participates in observing employee performance and ensures the documentation of performance issues are completed as required.
• Actively provides employee recognition and ensures continuous encouragement and support.
• Supervise insubordinate staff as needed and initiate corrective or disciplinary actions as
• Ensure periodic performance feedback is communicated with all staff and address any performance concerns, recommendations for job placement and/or growth opportunities to the Director of Operations.
• Actively participates in successfully conducting annual performance evaluations.
• Works directly with upper management to ensure all staffing needs are met and the best working environment is achieved.

EDUCATION AND/OR EXPERIENCE

• Bachelor degree in business management or related field preferred.
• Minimum three years experience in management required; or equivalent combination of education and experience.

QUALIFICATIONS

• Demonstrates accuracy and thoroughness. Looks for ways to improve and promote quality and monitors own work to ensure quality is met.
• Analyzes problems involving multiple interrelated causes. Where necessary, gathers information and applies complex concepts or methods to generate an effective solution.
• Must possess the ability to manage and direct change, delays, or unexpected events appropriately.
• Ability to read, analyze and interpret common and complex correspondence, medical or financial records, and/or legal contracts and documents.
• Ability to write clearly and informatively to all required audiences and edit own work for appropriate spelling and grammar.