Job description

Job Title:Lodge Attendant
Reports To: General Manager and/or Assistant General Manager
Location:Beaumont, CA
Hours:Varies /weekends
Hourly Range: $16-$17.50
FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage willalsobe premised upon the client's directive. The base pay range is subject to change and may be modified in the future.
The Company
FirstService Residential is North America's foremost property management firm. Our dedication, responsiveness and integrity are why thousands of communities across the U.S. and Canada choose FirstService Residential to manage their properties. We have expertise working with complex communities with large budgets and numerous amenities. In addition, we manage commercial associations and mixed-use developments, as well as multi-family and investor-owned rental and REO properties for institutional and private equity clients.
We're all about our associates, and as we continue to grow, we're looking for even more quality people who share our dedication to doing what's right, improving residents' quality of life, building great relationships and truly making a difference for their clients, their colleagues and themselves. Is that you? If so, apply today or join our community and learn more about FirstService Residential.
To learn more about our company and culture, please visit www.fsresidential.com/california
WHY WORK FOR US?
At FirstService Residential, we're all about our associates and are always looking for passionate, dedicated individuals to join our team. We employ people across a range of occupations and offer benefits for both full and part-time employees.
WHAT WE OFFER:

• Medical, dental, and vision plans (full time and part time 30+ hours)
• Part time 20+ hours qualify for dental and vision
• 401K match
• Time off including vacation, sick, and company paid holidays
• Pet insurance available
• Verizon discount
• Tuition reimbursement
• Legal services
• Free emotional wellbeing and daily life assistance support for all associates
• Domestic partner coverage
• Health savings account
• Flexible spending account

Job Summary: Responsible for opening and closing the facilities, enforcing policies and implementing procedures and program events.
Essential Duties and Responsibilities including the following. Other duties may be assigned.

• Perform all opening procedures affiliated with Lodge and Spa Buildings:

• Turn off alarm

• Unlock all spa and lodge doors

• Turn on all lights, start music, turn on TVs –Bistro and Billiards room

• Hang flag (as needed)

• Record daily movie message

• Check phone messages and log to appropriate person

• Open umbrellas in pool area (as needed)

• Turn on Fire place (as needed)

• Straighten furniture in pool and outside areas

• Provide daily customer service to homeowners/guests by:

• Courteously greet customers with a smile as they enter and exit the facility

• Ensure every homeowner and their guests sign in

• Handle sign-ups for activities, events, classes and excursions and sell tickets for events

• Check out activity/sports equipment

• Answering and directing phone calls in a courteous and professional manner

• Distribute “Welcome Packages”, recording transponder and key fob information

• Obtaining property profiles and age verifications from homeowners.

• Handling basic homeowner issues in a polite and patient manner

• Walking the property for safety, maintenance and housekeeping issues and conducting Community Association Inspection Reports

• Accept and sign for deliveries and place on ARC/Admin desk for distribution

• Keep front desk, lobby and immediate loggia area clean and maintained

• Set-up and show movie 2 times a day.

• Check theater after movies for cleanliness – hand vacuum as needed.

• Check pool and spa temperatures.

• Cover, as needed, during mandatory breaks and lunches.

• Other duties, as assigned to insure a smooth operation.

• Take down flag at dusk if flagpole light is non-operational

• Perform nightly closing procedures:

• Check propane tanks to be sure they're off (as needed)

• Ensure computers are turned off in computer room

• Turn off all TVs, Fireplaces, Lights

• Lock side gates

• Check and lock all doors

• Set building alarm.

• Front desk coverage at all times. When two or more lodge attendants are scheduled in an overlapping period, lodge attendants will take shifts operating the front desk.

• Ensure confidentiality between FirstService Residential, Board Members, homeowners and staff.
• Enforce all rules, regulations and policies as established by the Board of Directors.
• Inform Activities Director of any reservations or sign-ups for excursions or events.
• Answer basic questions that residents may have regarding facility usage and events.
• Perform room set-ups for reserved events per Activity Director's request.
• Prepare, maintain and clean up of popcorn.
• Ensure that there is paper in photocopy, printer and fax on daily basis
• Basic office duties (photocopying, filing, faxing paperwork, etc.)
• Date and time stamp incoming correspondence; put on ARC/Admin desk for distribution.
• Report any issues or concerns residents may have to management.
• Report any issues or repairs to the Facilities Coordinator.
• Answer questions for potential homeowners.
• Direct written communication to Board of Directors, Finance Committee, Social Committee, and Rules and Regulations committee via management.
• Prepare and distribute incident reports when required.
• Keep all rooms neat and clean, to include but not limited to pushing in chairs, hand vacuum needed areas, put games and equipment away, books are returned to library, open and close umbrellas, arrange pool furniture in resort style, etc.
• Perform other duties as assigned

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Language Ability:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively to homeowners, vendors, contractors and other visitors.
Math Ability:
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
Certificates and Licenses:
First Aid
CPR
AED
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to sun, wind, heat and cold. The noise level in the work environment is usually moderate.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must occasionally lift and/or move up to 45 pounds. While performing the duties of this job, the employee is occasionally required to stand, walk, sit, stoop, kneel, crouch or crawl and talk and hear.
Education/Experience:
High school diploma or general education degree (GED).
Disclaimer
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.
FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances.All offers of employment with FirstService Residential are contingent upon a satisfactory background check.

Job Type: Part-time

Pay: $17.00 - $19.00 per hour

Ability to commute/relocate:

• Beaumont, CA 92223: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Can you work weekends?

Experience:

• Customer service: 3 years (Required)
• Front desk: 1 year (Required)

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