Job description

Stiles has been helping manufacturers nationwide increase their efficiency and productivity for more than 50 years. With world-class machinery backed by an experienced and responsive support team, extensive parts inventory, unique upgrade capabilities, and a nationally accredited education and training program, Stiles builds solutions around our customer’s needs.

We offer expertise in manufacturing a range of materials, including wood, plastics, composites, carbon fiber, glass, stone, and nonferrous metals. Our innovative concepts, new technologies, and outstanding service extend to aerospace, transportation, alternative energy, architecture and structural elements, furniture, retail fixtures, and other industries.

Stiles is headquartered in Grand Rapids, Michigan, and has regional offices in High Point, North Carolina; Bristol, Pennsylvania; Coppell, Texas; and Rancho Cucamonga, California.

Interested in joining the Stiles team? We offer our team members a generous benefit package, an opportunity for career advancement, and support in your career every step of the way!

Position Summary:

The Inside Sales Representative is responsible for actively engaging existing customer base by telephone, to keep data base updated, establish customer relationships and to identify sales leads. Duties will also include answering incoming sales related phone calls and digital marketing leads, and the promotion of events and expansion of customer data base.

Essential Functions:

Demonstrate consistent sales abilities through meeting objectives set by the company.

Develop new business relationships and continue to strengthen relationships with existing customers.

Maintain current and accurate customer and prospect records/profiles that can be easily accessed to enhance our ability to create and maintain sales relationships for current or future transactions.

Extensive telephone contact with customers and prospective customers in an effort to meet and/or exceed their expectations before, during and after a sale.

Monitor, document and report on any situations (either positive or negative) as they can be addressed to improve the sales, installation or after the sales processes.

Be fully available to customers for their questions and concerns with exceptional product and service knowledge.

Work within the organization and industry to keep fully abreast of new products or product applications that can further support our company or our customers.

Create ongoing customer surveys while providing feedback to regional management help coordinate local events and open houses.

Make both cold and warm calls from provided and self generated prospects lists to uncover and identify future possibilities for machine and service sales.

Handle incoming calls on assigned product lines when necessary.

Provide analytics support to the Regional Management in the development, and implementation of short- and long-term programs to support and achieve the region’s strategy, which may include reporting, metrics analyses, trending analyses, or other reporting as needed.

Assist in coordinating marketing activities in the region with regional events including but not limited to lead registration, help in execution and follow up for regional events.

Qualifications:

Bachelor’s degree in sales & marketing preferred

3 to 4 years of industry experience (preferably at Stiles or in the woodworking industry)

Some sales experience preferred

Customer service/call center experience

Skills and Abilities:

Interested in expanding knowledge base

Energetic inviting phone presence

Ability to call, connect and interact with potential customers all day

MS Office applications

Ability to work with minimum direction

Adaptability to changing priorities

Good communication skills, both oral and written

Self-starter and self-reliant

Excellent problem solving skills

Valid driver’s license

Customer-focused

Must be able to set and achieve sales goals as set by the company

Bilingual (Spanish) preferred

Work Environment:

Office environment, customer sites, travel by automobile and/or airplane

Starting Base Pay range: $41,500-$45,000

Job Type: Full-time

Pay: $41,500.00 - $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience level:

• 1 year
• 2 years

Shift:

• Day shift

Supplemental pay types:

• Bonus pay
• Quarterly bonus

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Coppell, TX 75019: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)
• Telephone Sales: 1 year (Preferred)

Work Location: In person

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