JOB SUMMARY

The person hired for the position of Tier 1 Help Desk Technician will enjoy a variety of tasks in a great team environment. The primary objective of this position will be to provide first-level resolution to clients (system users); providing installation, maintenance and troubleshooting support of voice, video, and/or data communications equipment to include edge devices such as desktops, laptops, printers, and scanners -via phone, e-mail, remote on-site, help ticket, or forward request to 2nd Tier Support.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• 
  Serve as the first point of contact for customers seeking technical assistance via phone, e-mail, on-site or helpdesk system.
• Diagnose, research and resolve tier 1 technical hardware and software issues.
• Effectively advise and assist customers on appropriate action.
• Direct unresolved issues to the next level of support personnel.
• Maintain the highest possible level of customer service.
• Installation, configuration, troubleshooting, and support of Microsoft Windows 10
• Installation, configuration, troubleshooting and support of workstation computers, network printers, and desktop scanners

EDUCATION, TRAINING AND EXPERIENCE

• 
  Two or more recent years of hands-on experience in a Tier 1 Help Desk role in a multi-site environment
• Excellent written and verbal communication skills
• Valid California Class C driver's license
• Must be able to occasionally move and lift heavy equipment (up to 50lbs)
• Ability to multi-task and handle large workloads under time constraints
• CompTIA A+
• CompTIA Network +

PAY RATE: $25-$35 per hour

Benefits:

Medical, Dental and Vision – 100% paid by Employer

Life Insurance and Accidental Dismemberment – 100% paid by Employer

Paid Holidays

Paid Time Off

401K

401K Matching

Flexible Spending Account

Fringe

Supplemental Insurance

PI216919506