Seward Community Co-op Franklin Store

Job Description

Front End Shift Lead

Looking for motivated leader with a passion for working in a fast paced, customer service oriented natural foods environment.

Purpose: Using the co-op's End statement as a guide, ensure smooth operation of the front end during designated shifts, providing outstanding customer service and assisting with store security while maintaining a positive and outgoing demeanor.

Status: Full or Part-time. Reports to Assistant Front End manager. Supervises and coordinates activities of front end staff.

Pay Level: IV

Responsibilities:

• Perform cashiering, bagging and customer service job duties.
• Oversee established opening or closing procedures.
• Facilitate shift routines, including front end staff breaks, cashier lane rotation, bag stocking and cart retrieval.
• Ensure adequate cashier, bagging and customer service desk coverage.
• Communicate new updates, procedures, and policies to cashiers and customer service staff.
• Ensure staff adhere to all Front End and co-op policies. Follow through when needed and communicate to FE management.
• Facilitate for Front End staff to check email and huddle notes every shift
• Assist front end staff in completing complex sales.
• Assist cashiers in approving checks for payment when supervisor approval is required
• Maintain front end security by ensuring that proper money handling and pick-up procedures are followed.
• Address customer questions and complaints that cannot be resolved by front end staff.
• Communicate with fellow FESL any important updates during shift crossovers.
• Act as the point person for handling all sick calls
• Carry out basic and advanced training for front end staff, as coordinated by front end managers.
• Notify MOD of any situation in which they would need to be involved, such as medical emergencies and security issues.
• Troubleshoot equipment breakdowns during shift as needed, and communicate issues to IT staff or FE management.
• Complete front end cleaning list duties.
• Report front end concerns and suggestions to Front End Managers.
• Meet with Front End Managers as needed.
• Facilitate other tasks assigned by Front End Managers
• Model exemplary employee behavior.
• Attend all Front End and Front End Shift Lead meetings.
• Serve as a Floor Warden as required, according to training received.
• Provide coaching and assistance to Front End staff
• Document any feedback given to Front End employees using established procedures
• Practice patience and openness in customer and staff interactions
• Delegate tasks to staff as needed.
• Adhere to and encourage staff to follow Front End ergonomic guidelines.

Other duties as assigned

Qualifications:

Essential

• Excellent customer service skills
• Strong leadership skills
• Excellent cashiering skills/knowledge of store/POS system
• Understanding of and adherence to Seward Coop policies
• Reliable, predictable attendance
• Ability to remain calm under pressure
• Strong communication skills
• Complex problem solving skills

Functional

• Ability to stand for long periods of time
• Familiarity with Microsoft Office products, email, and computers
• Ability to do math computations to assist customers and cashiers, including addition, subtraction, division, fractions, decimals and percentages.
• Ability to stand, bend, stoop, reach, squat and walk for extended periods of time per shift
• Bend and lift loads, not to exceed 50 pounds. Push and pull carts weighing up to 100 pounds.
• Repetitive use of hands for grasping, pushing, pulling, and fine manipulation.
• Ability to freely access all areas of the store including offices, sales floor, back stock areas, and walk-in coolers and freezers.
• Ability to move or handle merchandise throughout the store generally weighing up to 50 pounds

Preferred

• Multilingual a plus
• Demonstrated ability to work with customers and co-workers from various cultural backgrounds