Key Elements of the Job

• Checks in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest.

• Actively shares with the guest the exclusivity of hotel services, enhanced room product offerings and the unique food and beverage options at Goldfinch Tavern in order to maximize the guest’s in-house experience.

• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operation, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Ensures recommendations are made based on local knowledge & hotel practices.

• Assure that desk collateral and information for restaurants, museums, attractions, maps and other local attractions are updated and current. Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests.

• Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction.

• Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, and exchanges foreign currency. Reconciles all transactions at the close of each shift.
  

Preferred Qualifications and Skills

• Preferred experience in a luxury hotel in Front Office and/or Concierge responsibilities.

• Knowledge of the city, activities, and restaurants. Willing to experience various restaurants and/or activities in the city to gain more knowledge of venues.

• Works harmoniously and professionally with co-workers and supervisors.

• Ability to multi-task in a high-volume environment, utilizing a variety of computer systems to check in and out, run daily reports, select/assign rooms arriving guests, and restaurant/activity/spa reservation systems.

• Excellent written and verbal grammar and composition skills.
  

What to Expect from Your Work Experience ...You will

• B e part of a cohesive team with a singular focus on creating the best possible guest experience

• H ave the ability to demonstrate your unique personality and service style while achieving the brand standards that make us Four Seasons

• B e encouraged to d emonstrate your professional passion

• H ave career growth opportunities both within Four Seasons Hotel Seattle and worldwide with our company

• Receives $23.10 as an hourly rate

• B e rewarded with market-leading pay and a comprehensive benefit plan

• Get to e xperience other Four Seasons Hotels and Resorts through the complimentary room nights program

• Receive a complimentary meal when at work in our employee cafeteri
  

Learn more about our property and what it is like to work at Four Seasons by visiting: