Job description
The role of a Helpdesk Support Tech level II, is to provide on-site technical support assistance by in-person access to our client located in Thousand Oaks, CA. and working in our Camarillo, CA. office.
- Helpdesk Support Tech will provide on-site help to clients, via phone, chat, or email.
- Tech receives and follows up on open tickets, responds, and troubleshoots client’s problems and concerns.
- Must be able to use their professional knowledge to resolve problems involving hardware and microcode issues.
- Must be able to use practical knowledge of the clients operating system, application programs, and network topology.
- Strong aptitude in O.S. Repairs, Servers, Switches, Routers, Azure, Spyware removal, virus removal, hardware, upgrades, and VPN.
Responsibilities:
- Able to identify and organize tickets according to priority.
- Assist with fieldwork as requested.
- Sets and loads computer equipment with required items and prepares computer equipment for operation.
- Operates computer for purpose of providing information to requesting clients and/or engineers.
- Troubleshoots minor equipment malfunctions and corrects them as directed by computer operation manuals, or supervisor.
- Performs task necessary to prepare computer-provided information for delivery to requesting clients.
- Experience with VOIP phone systems.
- Assists managers with client projects.
- Office work as assigned.
- Maintains logs of all worked preformed and processed and turned in to daily queue for the end of the day reports.
Knowledge, Skills and Abilities Required:
- Strong aptitude in OS repairs, spy ware and virus removal, hardware, upgrades and troubleshooting.
- Knowledge of and aptitude for server deployment and configuration
- Able to communicate effectively verbally & written.
- Knowledge of switches and routers connection and setup
- Knowledge of and aptitude for Exchange, Group Policy Object, Active directory, Office 365, & Azure
- Ability to read computer instruction manuals and comprehend directions therein in order to remedy minor computer equipment malfunctions.
- Knowledge of computer logic in order to perform task listed under principal duties, and responsibilities.
- Knowledge of methodology to run computer systems and to troubleshoot minor computer equipment malfunctions.
- Ability to set up printers & trouble shoot & able to do password re-sets.
- Ability to communicate problems with supervisors or team members as they become known.
- Must maintain confidentiality.
- Having medium to high knowledge in networking.
- Ability to walk and stand for a long period of times without issues.
- Ability to provide customer with outstanding customer service and service at all times.
- Knowledge of Connectwise Manage or ServiceNow, or we can trainee.
- Certifications are preferred but not necessary.
*YOU WILL BE WORKING ONSITE AT OUR CAMARILLO HEADQUATERS *
THIS POSITION IS MONDAY-FRIDAY 3:00PM - 12:00 MID-NIGHT
Sage Network Inc. is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Job Type: Full-time
Pay: $25.00 - $30.00 per hour
Benefits:
- 401(k) / 401(k) matching
- Dental insurance
- Health insurance
- Vacation time
- Vision insurance
- 5 paid Holidays
Schedule:
9 hour shift- Night shift
- Holidays
- Monday to Friday
Education:
- High school or equivalent or IT Certifications
Experience:
Help desk: 2 years min (Required)- Windows: 2 years min (Required)
- password reset: 2 years min (Required)
- routers & switches: 2 years min (Required)
Ability to commute to the office Monday - Friday.
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