OVERVIEW: A Successful Delivery Captain coordinates the activities of customers and team members engaged in launching, retrieving, and servicing boats. The Delivery Captain also coordinates customer education classes to help familiarize the customer with their new or used boat.

KEY TASKS:

• Enthusiastically embrace the MarineMax values
• Project a professional and knowledgeable image to all customers.
• Drives boat to and from various dealerships, and also delivers boat to customers as requested.
• Possess adequate product knowledge to answer customer questions.
• Properly explains features and demonstrate operation of boat in showroom or in water.
• Demonstrates additional boating merchandise, such as after market electronic communication and navigational equipment.
• Works with the Business Manager to establish date of delivery to customer and arranges for delivery of boat to the specified location
• Services boat with fuel and assists in casting off and tying up boat.
• Perform minor engine and systems repairs and adjustments as needed.
• Loads and unloads fishing, ski and propulsion equipment from boats.
• Assists in moving boats in and out of showroom.
• Conducts periodic training classes to help reinforce our customers boating passion
• Assists with set-up, organization and tear down of Boat Shows and Offsite Events.
• Shows product in the showroom, at off-site events, and demonstrates boats on the water.
• Professionally support customer events including Getaways
• Demonstrates advanced Seamanship skills
• Successfully complete all required training programs including MarineMax University
• Trains sales staff on boat handling and safety
• Inspect company owned vessels in water and keeps a log of hours and fuel levels
• Completes minor preventative maintenance on company owned boats on display in the water, including but not limited to cleaning of strainers, starting vessel and checking all systems, topping off water in batteries.
• Assist service/customer with minor service issues to determine if operator error or product defect.
• Other duties as assigned.

KEY RESULT AREAS:

• Internal/External customer satisfaction/FANS
• Customer attention and absorption of orientation
• Customer letters of commendation
• Timeliness and effectiveness of problem resolution
• Timeliness and completeness of delivery
• Timeliness and accuracy of paperwork and other duties

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