Job description

Are you a people person who also recognizes the importance of details in communication and documents? Would you enjoy contributing to the success of a business? Would you feel good helping people protect the assets they’ve worked so hard for? Are you excited when you receive a call, text, or email even if you are busy? Do you look at every encounter as an opportunity for growth? Are you very comfortable with learning new software and using technology? If yes, we have an opportunity for you!

We have an immediate opening for a Customer Service Trainee - Insurance , an entry-level position in our Braintree, MA office.

About the Job: Tonry’s Customer Service Trainee (CST) works directly with our Agency Services Manager learning how to service and grow insurance accounts. The CST sits in our reception area and has frequent interactions with our clients and business partners. Whether the interaction is in person, over the phone or via email, it is important that a positive rapport is established. For this reason, the CST position needs to be filled by a well-spoken and friendly person with excellent organizational skills and true reliability. Strong software and processing skills are absolutely required. The CST must be able to complete tasks and establish priorities in a fast-paced setting. Attention to detail is extremely important as you prepare Insurance Certificates, Registry Paperwork, and Applications.

Growth Opportunities: This position is designed for growth within Tonry Insurance Group. The CST is the first step to becoming an Account Manager. We pay for job-related classes and licensing and provide training paths to further your career.

Specific tasks include but are not limited to:

• Phone/Reception – welcome calls and visitors
• Direct callers as indicated by our call flow procedures
• Investigate and answer billing questions
• Assist customers with reporting claims
• Deliver superior customer service while adhering to guidelines and workflows
• Be eager to expand your skills and knowledge
• Other administrative tasks as needed

Future responsibilities:

• Create and maintain relationships with existing customers
• Serve as the lead point of contact for all customer account management matters
• Welcome and foster opportunities to acquire new customers and grow existing accounts by marketing, quoting, and delivering proposals

Qualifications & Experience:

• Self-motivating, client caring, and team-oriented
• Strong computer and communication skills
• Ability to learn and retain information from online classes, in-person classes, on the job training, and self-directed research
• Attention to detail
• Strong time management skills, ability to prioritize, and be efficient
• Experience and comfort with online training via "Zoom"
• Excellent phone and written communication skills

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance

Experience level:

• Under 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Office

COVID-19 considerations:
People who are not vaccinated are required to wear a mask. Frequent sanitizing.

Ability to commute/relocate:

• Braintree, MA 02184: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 2 years (Preferred)

Work Location: In person

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