Job description

Location – Hybrid

Shift - 7:50AM to 4:20PM EST

Summary

• Customer Service Specialist- will handle strictly inbound calls in a call center.
• You will provide customer service by answering customer concerns, explaining business policies and policy controls, as well as assisting in customer escalations and complaints.
• The role includes providing testing support, product overview and basic technology instructions.
• Customer Service Specialists provides general assistance, as needed, to achieve and maintain patient success and satisfaction with remote monitoring.

Job Responsibilities:

• Handling of Inbound customer calls.
• Must have excellent phone etiquette.
• Collects, receives, and records INR and other results.
• Utilizes call scripting provided when conducting patient phone calls.
• Contacts physician for INR results based on clinic’s reporting preferences and as outlined by Acelis Connected Health policies and procedures.
• Monitors and assists customers with adherence to prescribed test frequency.
• Promotes use of digital platforms
• Provides assistance in the use of digital platforms
• Demonstrates knowledge of products used to obtain INR results and provides assistance to customers, as applicable.
• Responsible for time management, adherence to schedule and attendance.
• Follows all regulatory policies, procedures, privacy, and security standards in accordance with government agencies including all HIPAA requirements.

Education and Experience

• Required: High School Diploma/GED
• 2+ years of experience in a Customer Service environment.
• Working within a Call Center environment and working off a que
• Would prefer experience in healthcare, medical environment, but not required.
• Proficient with MS Office suite (Word, Excel, Outlook)
• Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization.

Language:

• Bilingual-English/Spanish candidates preferred, but not required

Job Type: Full-time

Salary: $20.00 - $21.35 per hour

Benefits:

• Dental insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• Office

Ability to commute/relocate:

• Middlefield, CT: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

Speak with the employer
+91 609-796-9502

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