Position Summary

Exercises independent discretion or judgment in handling complex and/or high exposure commercial liability claims. Evaluates and makes recommendations regarding coverage of claims. Also assists or acts on behalf of claims supervisor and litigation specialist when required.

• This is a work from Home position and the successful candidate will live in the Harrisburg Branch territory.
• The Commercial Liability Specialist position will handle claims primarily in the Harrisburg Branch territory.
• The position requires travel within Pennsylvania, primarily the Harrisburg Branch territory.
• A company vehicle will be provided.

Duties and Responsibilities

Establishes face-to-face contact with Policyholders, claimants and/or their representatives regarding commercial liability claims. Interviews insureds, claimants and others as required.

Conducts extensive investigation into coverage, liability and valuation of claims. Exercises independent judgment and discretion in determining liability and total value of claims. Makes recommendations regarding coverage of claims and utilizes outside experts and counsel when necessary.

Documents claims files. Sets and maintains reserves.

Handles or assists in handling of litigated claims as directed. Makes recommendations regarding litigation as appropriate.

Interacts with Agents, sales management and commercial underwriting. Regularly communicates claims status to all interested parties.

Serves as a resource for other claims handlers regarding commercial liability claims handling.

Assists in training adjusters as requested.

Utilizing available opportunities, remains current on commercial claims handling practices and trends.

Assigns and directs activity of independent adjusters.

The first five duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.

Competencies

Qualifications

High school diploma, or equivalent, required. Bachelor's degree preferred. Five years of previous claims handling experience or equivalent experience in the medical or legal field required. Successful completion of Associate in Claims (AIC) program preferred. CPCU designation or progress toward preferred. Appropriate license as required by state. Valid driver's license and good driving record required.

Physical Requirements