Job description

Responsibilities:

• Assesses customer satisfaction and care through services provided in order to deliver excellent service to members.
• Recognizes customer needs in order to assist in the resolution of problems and the achievement of effective outcomes.
• Multiple documentation operating systems are used, and customer calls are kept track of.
• Answers consumer queries and resolves problems about services supplied by conducting investigations.
• Performs data entry and ensures that clients are satisfied by immediately resolving issues.
• Keeps track of regulatory and compliance indicators that could affect procedures or services delivered.
• Creates detailed customer communication materials as well as service ratings in general.

Requirements:

• Bachelor's degree in Social Worker or Psychology.
• Previous years of experience in a customer service position
• Experience in a similar position.
• Knowledge in medical terminology preferred.
• Strong verbal and written communication.
• Bilingual (Spanish & English) Preferred.
• Strong analytical skills.
• Personal computer experience should include working with Microsoft Word, Excel, Power Point and Outlook at the intermediate level at a minimum

Equal Employment Opportunity.

Job Type: Full-time

Salary: $10.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Are you currently unemployed or will you be soon? *
• What is your salary expectation? *

Education:

• Bachelor's (Preferred)

Experience:

• Microsoft Office: 1 year (Preferred)
• Customer Service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Social worker: 1 year (Preferred)
• Behavioral health: 1 year (Preferred)
• Patient care: 1 year (Preferred)

Language:

• English (Preferred)
• Spanish (Preferred)

Work Location: In person

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