TITLE: Certified Medical Assistant

STATUS: NON-EXEMPT

SPECIAL POPULATION

SMI Substance Abuse DD

LINES OF AUTHORITY: This position is supervised clinically by the provider and administratively by the Medical Assistant Supervisor.

POSITION SUMMARY: The Certified Medical Assistant is expected to work alongside the provider and perform all duties of a Medical Assistant. CMA will help patients feel at ease in the provider's office and often explain the provider's instructions. Must assist the department in good patient care and provide proper documentation as assigned.

CLINICAL DUTIES (may include, but not limited to):

Adhere to personnel policies and comply with agency requirements for ethical and professional behavior.

This position requires positive and active support of the company, the customer and the co-worker.

May be required to participate in quality management and quality improvement activities.

Promotes quality and safety to help maintain a safe and pleasant work environment, follows safety regulations, and actively contributes towards a safe workplace.

Responsible for taking vital signs

Performs basic laboratory tests

May draw labs if phlebotomy certified.

Coordinates Labs

Educates patients as needed

Authorizes prescription refills as directed

Sets up telemedicine

Keeps records current in EMR and performs adequate documentation.

Must keep all credentials such as Level One Fingerprint Clearance Card, medical license, etc. up to date and current.

Must be compliant with all training requirements.

Must comply with all other ChangePoint policies and procedures.

Perform other duties as may be required.

ADMINISTRATIVE DUTIES (may include, but not limited to):

Using computer applications

Answering telephones

Greeting patients

Updating and filing patient medical records

Scheduling appointments

Handling correspondence

Calling in prescriptions

Adhering to personnel policies and compliance with agency requirements for ethical and professional behavior.

Responsible for correspondence of confidential and non- confidential information.

Keep clear, concise and accurate records and perform clinical activity and

required clinical documentation according to policy and procedures.

Establish and maintain a working relationship with personnel and resources;

act as a liaison with other service providers and ChangePoint staff to assist in

coordinating patient care.

Perform other duties as assigned by supervisor.

PRIMARY CONTACTS:

Frequent interaction with insurance companies for authorizations.

Interface as needed with Medical Officers and other clinical team members.

Collaboration as appropriate, with other community resources/referral agencies, with the patient consent.

POSITION REQUISITES:

Qualifications and Experience

Required:

Certified Medical Assistant or equivalent education and/or experience.

Valid Arizona Driver's License.

Comply with a Drug Free workplace.

Preferred:

Experience or training in clinical records management.

Phlebotomy Certification.

Skills/Abilities

Required:

Fluent in English both verbally and in writing.

Literate.

Able to prioritize workload, expedite and organize flow of

assignments under the supervision of the Outpatient Nurse Supervisor.

Excellent computer skills necessary.

Able to work in crisis-oriented work environment and to effectively employ

analytical and problem-solving skills.

Effective time management skills.

Phone courtesy and customer service skills.

Preferred:

Ability to type a minimum of 30 words per minute.

WORKING CONDITIONS:

Physical Requirements

Sitting for extended periods of time at a desk/computer; less frequently, walking, lifting and reaching.

Visual capacity necessary to fulfill documentation, responsibilities of job.

Able to hear ordinary conversation and phone communications.

Negative TB skin test.

Emotional Capabilities

Able to work in a setting where there will be customers who are emotionally distressed, in crisis.

Equipment Operation

Able to correctly use office equipment (e.g.: copier, PC/word processor, fax machine). Able to employ multi-line telephone system.

Environmental Conditions

Air conditioned and/or heated unit setting.

Area may be noisy or congested with people on occasion.

Accommodation(s)

Will accommodate as appropriate and reasonable.

CONFIDENTIALITY LEVEL:

I understand that State and Federal Laws strictly prohibit unauthorized access, use, modification, disclosure, or destruction of confidential, sensitive or protected health information. Penalties for violation may include disciplinary action, including termination of employment, and/or criminal or civil action.