Concert Health is Hiring!

Concert Health’s Collaborative Care Model makes it possible for individuals to receive the care they need while giving primary care providers an avenue to expand services and deliver high-quality integrated care. Our Mission is to build the country’s best behavioral health medical group, using the Collaborative Care model and enabling a world-class technology platform. Our Vision is that everyone deserves access to high-quality behavioral health services alongside their primary care provider.

Job Summary

The Director of Clinical Excellence reports directly to the Chief Medical Officer. This role is responsible for overseeing the performance and development of Clinical Excellence Managers. The Director of Clinical Excellence will ensure organizational effectiveness and efficiency and align with company goals and initiatives. The Director of Clinical Excellence will support the care pod and partner with the Clinical Excellence Managers around the organization and partner-specific workflows, policies, and procedures. The Director of Clinical Excellence must follow strict patient privacy procedures and maintain a friendly and professional working atmosphere.

Key Responsibilities

• Direct oversight of the Clinical Excellence Manager's performance including clinical metrics, schedule management, coaching, performance management, and clinical supervision
• Responsible for supporting pod and partner workflows and needs in partnership with the Clinical Operations Manager
• Manages employee schedules including shift coverage for assigned practices, approving time off and vacation requests, and ensuring the attendance policy is being adhered to
• Supervises and mentors employees including patient care, performance evaluations, development of career goals, and disciplinary action, including and up to termination.
• Partners with Clinical Operations manager to ensure department objectives are being met; recommends ways to improve efficiency and minimize barriers
• Serves as a resource to direct reports in resolving and documenting complex patient situations including escalated complaints, patient terminations, and incident reporting.
• Responsible for keeping an open line of communication with all Clinical Excellence Managers, Clinical Operations Managers, and upper management.
• Handles escalated employee relations concerns with guidance from the Director of Clinical Operations and HR.
• Travel Required - Up to 15%

Qualifications/Skills

• A valid clinical license in a healing arts profession (i.e. PsyD, Ph.D., LCSW, LMSW, LMHC, LMFT, etc)
• Minimum of 5+ years of clinical experience, with at least 1 year of experience in clinical supervision or clinical leadership capacity
• Demonstrated competency working in health care technological platforms such as electronic health records or CRMs (i.e. Salesforce)
• Demonstrated competency guiding clinical care in line with the Collaborative Care Model

Schedule

• Full-Time 40 hours/week
• Fully remote position

What We Offer

• $120,000 - $180,000 annually based on experience and geographic location
• A supportive and inclusive culture
• Excellent benefits package
• 401K, paid holidays, PTO, and sick time
• Technology and all the tools you need to succeed
• Continuing education to keep your skills honed

Come As You Are - You Are Welcome Here

Concert Health is a diverse and inclusive Equal Opportunity Employer; we prohibit discrimination and harassment of any kind in our culture. We are dedicated to providing a safe, equitable, respectful, and supportive work environment to all without regard to race, color, religion, sex, gender, national origin, age, pregnancy, disability, sexual orientation, military or veteran status, genetics, or any other status protected by federal, state, or local laws. This policy applies to all terms and conditions of work, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. All Concert Health employees are expected to comply with this policy. If you share our vision and are good at what you do, come as you are. You are welcome here.

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