Description

About this role

Overview:

The Aladdin Client Services team works with clients at some of the world’s largest financial institutions. We apply our in-depth understanding of Aladdin, our clients’ businesses, and the investment management process to provide world-class service to our rapidly growing, global client base. We are a diverse team from different academic and cultural backgrounds and share a passion for solving tough problems and keeping our clients happy.

Aladdin is BlackRock’s end-to-end investment platform. Just like the markets and users it services, it is sophisticated and constantly evolving:

• Home to over $20 trillion in assets under management
• Over 300 unique clients
• A rapidly growing client base that includes close to 30,000 users
• Presence in over 50 countries
• Over 1,500 engineers dedicated to developing Aladdin

The clients you will work with include some of the most sophisticated asset managers, insurance companies, banks, treasuries, pension funds, and sovereign wealth funds.

Who are we?

Aladdin Client Services are a global, diverse team. We service Aladdin requests from clients all over the world. As a team of over 200+ globally, we:

• Tackle complex problems through detailed research and investigation
• Deliver exceptional service to clients, every time
• Collaborate with others throughout the team and the firm
• Learn every day, question everything, and embrace change
• Foster a fun, innovative atmosphere

Who are you?

The successful candidate will have:

• Experience in problem solving related to technology/finance
• A history of delivering excellent client service and a passion to work in support
• Experience explaining technical concepts in an understandable way
• Experience multitasking in a high-pressure role
• Basic or intermediate coding and programming skills
• Operations, middle-office, or accounting experience preferred

What will you do?

You will be on the frontline of Aladdin inquiry related to accounting and our middle office tools. Answering questions related to system issues, analytical and functionality questions. These questions will require in-depth research and collaboration with partner teams to identify and resolve the issue. You will:

• Build expertise on Aladdin tooling
• Work with teams throughout BlackRock Solutions
• Educate our users on Aladdin best practices
• Innovate solutions

How will you grow?

At BlackRock, we are laser focused on giving our people the tools to grow their careers. Once product expertise is mastered, our analysts have the opportunity to build a career in support working on projects for the Aladdin Client Services team. These projects leverage their product, technical and client skills; launching them into impactful roles in our business.

#EarlyCareers

For Seattle only the salary range for this position is $85,500 – $100,000.0. Additionally, employees are eligible for an annual discretionary bonus, and benefits including heath care, leave benefits, and retirement benefits. BlackRock operates a pay-for-performance compensation philosophy and your total compensation may vary based on role, location, and firm, department and individual performance.

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s current hybrid work model is designed to enable in-person connections and collaboration that is core to our culture, while supporting increased flexibility for all employees. In line with local health guidance and regulations, employees are required to work at least 3 days in the office each week, with the flexibility to work from home up to 2 days a week. Some business groups may require more time in the office due to their roles and responsibilities. The health, safety and well-being of our people will always be our top priorities; we will continue to monitor local conditions and health advisories in making decisions about our work environments.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.