Job description

About Miller's Ace Hardware

We are a locally owned family business where customer and community service meet. Our goal is to amaze every customer, every time and to share our success through community support and involvement. We truly believe that Miller's Ace is the place for all of your hardware, garden and gift needs. We have a passion for customer service and fun and are looking for team members that share our commitment to excellence.

General Summary
The Sales Associate will assist in the receiving, stocking, pricing of all merchandise and help maintain a clean and orderly merchandise presentation and overall store cleanliness. Ace Learning Place training specific to Sales Associates required once hired.

Essential Duties & Responsibilities
Include the following. Other duties may be assigned.

Customer Service:

• Provide a positive representation of Miller's Ace Hardware
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
• Possess a friendly outgoing demeanor; work well with customers as well as associates.
• Ensure all pages and calls are answered promptly, courteously and effectively.
• Forward any customer complaint that cannot be handled to a member of management.
• Possess strong product knowledge and knowledge of store layout and location of products.
• Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.

Store Operations

• Assist in creating a positive, professional and safe work environment.
• Assist with receiving, checking in and stocking of merchandise throughout the store.
• Assist with maintaining back stock levels.
• Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area.
• Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.
• Assist with merchandise resets through the store.
• Provide assistance to Department Specialists, i.e. price changes, special orders.
• Ensure signage is current throughout the store.
• Communicate any Store Support Center issue to General Manager for follow up.
• Communicate any merchandising, cost control or sales idea to General Manager.
• Participate in store meetings.
• Be professional in appearance and actions.
• Perform all other duties as assigned.

Other Essential Requirements
A positive attitude and a willingness to learn in a collaborative environment.

Education/Training
High School or GED equivalent.

Experience
Formal retail experience preferred but an enthusiasm for helping people and problem solving is essential.

Physical Demands
Standing, walking, lifting (up to 25lbs) and climbing.

Must be available on weekends and June 20, 21 and 23 for in store training.

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