Job description

Responsibilities & Duties:

• Preform diagnostics, repairs and preventive maintenance of laboratory equipment that require little or low level of complexity accordingly.
• Assist the Biomedical Services Technicians and the Supervisor in equipment installations and repairs.
• Calibrate and certify equipment of little complexity.
• Contact the customer to obtain information about the problem with the equipment.
• Submit the service sheet (ISO) completed, when each service is completed.
• Study and read the equipment manuals constantly in order to be trained on them.
• Participate in the required training, take your notes, study the material and reach the level of mastery required to provide the service of the expected quality.
• Ensure that your interactions with the client are professional, courteous and helpful at all times.
• Complete a requisition indicating the parts and tools needed for the service. Dispatch them if necessary.
• Carry out equipment installation and removal tasks inside and outside the company's facilities for meetings, training sessions and conventions, as delegated.

Requirements:

• Bachelor's degree in Computer Science, Information Systems, or similar field, or a Associate's Degree in biomedical equipment repair or equivalent.
• Minimum experience of one year providing customer service and at least 120 hours of practice performing tasks similar to those of the Biomedical Services Base Technician.
• Must have a valid driver's license and passport.
• Knowledge and proficiency with the Microsoft Windows applications (Word, Excel, PowerPoint, Outlook).
• Excellent verbal and written communication skills in English and Spanish
• Ability to relate to people at all hierarchical levels.
• Ability to identify and set priorities.
• Great attention to detail, ability to detect errors or omissions
• Excellent customer service skills and professional projection.
• Physical demands include when it is necessary to reach, push, pull and/or carry over 50 pounds.
• Availability to work holidays, weekends, irregular hours and overtime.
• Availability to travel within and outside of Puerto Rico.

Equal Employment Opportunity

Job Type: Full-time

Salary: $18.00 per hour

Application Question(s):

• What is your salary expectation? *
• Are you currently unemployed or will you be soon? *

Education:

• Bachelor's (Preferred)

Experience:

• Administrative: 1 year (Preferred)
• Customer Service: 1 year (Preferred)
• Base Technician: 1 year (Required)
• Biotechnology: 1 year (Required)
• Medical terminology: 1 year (Required)

Language:

• English very fluently (Required)
• Spanish very fluently (Required)

License/Certification:

• Driver's License (Required)
• Passport (Required)

Work Location: In person

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