Job description

JOB
WHAT WE OFFERThe County of Ventura offers an attractive compensation and benefits package. In addition to the salary of approximately $83,613.94 to $125,584.38 annually an employee within this position will also be eligible for the following: Educational Incentive - An educational incentive of 2.5% for completion of an associate's degree, 3.5% for completion of a bachelor's degree, OR 5% for completion of a graduate's degree. Bilingual Incentive - Incumbents may also be eligible for bilingual incentive depending upon operational needs and certification skills. Annual Leave - 208 hours per year, increasing to 288 hours after 5 years of service. Annual Leave Redemption - The ability to "cash in" or redeem up to 100 hours of Annual Leave per year after using 80 hours in the preceding twelve months. Deferred Compensation - Eligible to participate in the County's 401(k) Shared Savings Plan and/or the Section 457 Plan. This position is eligible for up to a 3% match on your 401(k) contributions. Health Plans – Full time employees are afforded a flexible credit allowance for purchasing medical, dental, and/or vision insurance from a group of authorized plans: Tier one for employee only is $497 per biweekly pay period, tier two for employee plus one is $622 per biweekly pay period and tier three for employee plus family is $737 per biweekly pay period. Flexible Spending Accounts - Choice of participation in the Flexible Spending Accounts which increase spending power through reimbursement of pre-tax dollars for IRS approved dependent care and health care expenses. Pension Plan - Both the County and employees contribute to the County's Retirement Plan and to Social Security. If eligible, reciprocity may be established with other public retirement systems, such as PERS. Holidays - 11 paid days per year which includes a scheduled floating holiday. VENTURA COUNTYThe County's 1,873 square miles include 1,846 square miles of land with 42 miles of coastline which is home to the following cities and points of interest: Camarillo, Fillmore, Moorpark, Ojai, Oxnard, Port Hueneme, Santa Paula, Simi Valley, Thousand Oaks, and Ventura as well as national protected areas such as parts of the Angeles National Forest, Channel Islands National Park, and the Santa Monica Mountains National Recreation Area. Ventura County is a “general law” county, governed by a five-member, elected-by-district Board of Supervisors. The Supervisors appoint a County Executive Officer (CEO) to oversee the County budget, day-to-day operations, and to advise, assist, and act as an agent for the Board of Supervisors in all matters under the Board’s jurisdiction. It focuses on serving its residents by promoting engagement, strategy, execution and accountability to include diversity, equity, and inclusion initiatives to ensure that all employees are treated with respect and without discrimination, and to improve culturally appropriate outcomes for community members. THE DEPARTMENTThe Ambulatory Care Department is a system of primary care and specialty care medical clinics conveniently located throughout the County of Ventura. In keeping with the mission of the Ventura County Health Care Agency, our team of dedicated physicians, nurses and other health care professionals seek to set the standard in health care excellence with the goal of having healthy people in healthy communities throughout Ventura County.THE POSITION Under general direction of the Director, Complex Care Coordination and Systems Integration, the Whole Person Care Program Managers facilitate and oversee the development and implementation of new models and systems related to the CalAIM Program which allow for greater patient care, improved health outcomes of target populations and greater cost effectiveness of healthcare services.Working across County agencies and departments, the Whole Person Care team implements the CalAIM Enhanced Care Management and Community Supports programs which works to improve care for people with the most complex needs: behavioral health needs such as serious mental illness, emotional disturbance, and/or substance use disorder; seniors and people living with disabilities; people experiencing homelessness who also have complex physical or behavioral health needs; people transitioning from jail or prison back to the community; children and youth with complex medical conditions and/or in foster care. CalAIM Community Supports substitutes new clinical and non-clinical services for traditionally covered services, such as care in a nursing home or hospital, to meet needs in new, more patient-focused ways. Local investments include housing supports, short-term recovery supports, and independent living supports.PAYROLL TITLESStaff/Services Manager II/IIIAPPROXIMATE SALARIESStaff/Services Manager II: $3,215.92 to $4,502.73 BiweeklyStaff/Services Manager III: $3,449.78 to $4,830.16 BiweeklyStaff/Services Manager II/III are Management classifications and are not eligible for overtime compensation.TENTATIVE SCHEDULE OPENING DATE: December 12, 2022CLOSING DATE: Continuous

EXAMPLE OF DUTIES
Duties may include but are not limited to the following: Performs duties and tasks in support if the daily operations of the WPC team, implementing CalAIM enhanced care management and community supports that coordinate care across departments and agencies;Facilitates and oversees the development and maintenance of models and systems of care for the Whole Person Care (WPC) team in support of the CalAIM Enhanced Care Management and Community Supports programs which allow for greater patient care, improved health outcomes of target populations and increased cost effectiveness of healthcare services;Develops policies and procedures, workflows, and team processes;Participates in educational outreach, engages stakeholders, and develops collaborations with outside community organization;Develops and implements a collaborative identification process for CalAIM populations of focus with complex care needs, including people with multiple chronic conditions, people experiencing homelessness, people in need of specialty mental health care and/or substance use services, people who are aging and in need of long-term care, people who have been recently incarcerated, pregnant mothers and children and youth;Identifies opportunities for improvement and greater efficiency by performing gap analysis and related studies;Oversees the collection, analysis, validation, and reporting of clinical data establishing performance metrics to assist healthcare leaders with decision support and program evaluation;Represents the department, agency and county in meetings, conferences, workshops, outside functions, community events and other forums;Manages development and implementation of care coordination efforts, including technical infrastructure for data-sharing to facilitate improved outcomes;Facilitates interagency workgroups and project-based teams;Confers and collaborates with other managers on policy matters and work challenges;Performs other related duties as required.

MINIMUM QUALIFICATIONS
These are entrance requirements to the exam process and assure neither continuance in the process nor placement on an eligible list.EDUCATION, TRAINING, and EXPERIENCEConsiderable education, training and experience that demonstrates possession of the required knowledge, skills and abilities.The required knowledge, skills, and abilities can also be obtained by a Bachelor's degree from an accredited college or university in accounting, finance, business administration, health care services administration, behavioral health, public health or a related fieldANDthree (3) years (level II) to five (5) or more years (level III) of program administration or management experience in a healthcare setting.NECESSARY SPECIAL REQUIREMENTSDemonstrated experience: Complying with federal and state healthcare regulations,Developing budgets including detailed pro formas,Developing policies and procedures, workflows, and team processes,Managing complex projects using project management tools, such as creating tasks, SharePoint, Excel Gant charts and Access,Implementing quality improvement and change management activities.Effective writing skills must be demonstrated in the completion of the employment application and supplemental questionnaire. Substitution: Additional qualifying experience may be substituted for the required education on a year-for-year basis up to a maximum of four (4) years.DESIREDMaster's degree in accounting, finance, business administration, health care services administration, mental health, public health, or a related field,Experience: Working with populations of focus served by CalAIM,Designing programs that address social determinants of health, such as housing services, recuperative care, medical meals, personal care, respite care, etc.Working with Medicaid Waiver programs.Knowledge, Skills, and AbilitiesConsiderable to thorough knowledge of: principles of supervision and management; principles and techniques of fiscal management including budgetary preparation and analysis and detailed pro forma; principles and techniques of organization and staffing; application of office automation to business processes; contract negotiation; marketing of services both internal and external to the County; public relations; principles, practices, procedures, and techniques involving the collection, analysis, interpretation, and reporting on statistical data; principles and practices of data administration and workflows in a clinical setting; principles and techniques of effective project management, including organizing and managing the flow of work in a collaborative environment; and federal, state and local laws, rules, regulations, policies, processes, and trends affecting the healthcare environment, including HIPAA, 45 CFR Part 160 and Subparts A and E of Part 164, California Civil Code Section 56, and the special terms and conditions for the CalAIM 1915b Medicaid Waiver.Skilled in: performance measurement and program evaluation; implementing quality improvement and change management activities; operating computers, office applications and electronic health record systems; project management tools and other various software, such as Microsoft SharePoint, Excel, Gantt charts, Tasks, Access, etc.Working ability to: analyze administrative and organizational problems and recommend effective solutions; prepare a variety of reports and recommendations; communicate effectively in an oral and written manner; plan, organize and supervise the work of others to meet challenging, changing priorities and deadlines; develop and present training programs for agency/department staff and others; quickly learn and master a variety of software and project management tools; establish and maintain effective working relationships; recognize and nurture opportunities for collaboration across departments and community stakeholders, such as challenging populations including the seriously mentally ill, seriously emotionally disturbed and adults with chronic illnesses.

SUPPLEMENTAL INFORMATION
FINAL FILING DATEThis is a continuous recruitment and may close at any time; therefore, apply as soon as possible if you are interested in it. Your application must be received by County of Ventura Human Resources in Ventura, California, no later than 5:00 p.m. on the closing date. To apply on-line, please refer to our web site at www.ventura.org/jobs. If you prefer to fill out a paper application form, please call (805) 654-5129 for application materials and submit them to County of Ventura Human Resources, 800 South Victoria Avenue, L-1970, Ventura, CA 93009. Note to Applicants: It is essential that you complete all sections of your application and supplemental questionnaire thoroughly and accurately to demonstrate your qualifications. A resume and/or other related documents may be attached to supplement the information in your application and supplemental questionnaire; however, it/they may not be submitted in lieu of the application.NOTE: If presently permanently employed in another merit or civil service public agency/entity in the same or substantively similar position as is advertised, and if appointed to that position by successful performance in a merit or civil service style examination, then appointment by "Lateral Transfer" may be possible. If interested, please click here (Download PDF reader) for additional information SUPPLEMENTAL QUESTIONNAIRE – qualifyingAll applicants are required to complete and submit the questionnaire for this exam at the time of filing. The supplemental questionnaire may be used throughout the exam process to assist in determining each applicant's qualifications and acceptability for the position. Failure to complete and submit the questionnaire may result in the application being removed from consideration.APPLICATION EVALUATION – qualifyingAll applications will be reviewed to determine whether or not the stated requirements are met. Those individuals meeting the stated requirements will be invited to continue to the next step in the screening and selection process.TRAINING and EXPERIENCE EVALUATION – 100%The Training and Experience Evaluation (T&E) is a structured evaluation of the job application materials submitted by a candidate, including the written responses to the supplemental questionnaire. The T&E is NOT a determination of whether the candidate meets the stated requirements; rather, the T&E is one method for determining who are the better qualified among those who have shown that they meet the stated requirements. In a T&E, applications are either scored or rank ordered according to criteria that most closely meet the business needs of the department. Candidates are typically scored/ranked in relation to one another; consequently, when the pool of candidates is exceptionally strong, many qualified candidates may receive a score or rank which is moderate or even low resulting in them not being advanced in the process. A minimum score of 70% is required to pass the T&E. ELIGIBLE LISTApplicants successfully completing the exam process may be placed on an eligible list for a period of one (1) year. The eligible list established from this recruitment may be used to fill current and future Regular (including Temporary and Fixed-term), Intermittent and Extra Help vacancies for this and similar positions only with the Ambulatory Care Department. There are currently two (2) Regular positions. NOTE: If appointed at the lower level, incumbents may be promoted to the higher level without further exam upon meeting the minimum requirements, demonstrating satisfactory performance, and in accordance with the business needs of the department. BACKGROUND INVESTIGATIONA thorough pre-employment, post offer background investigation which may include inquiry into past employment, education, criminal background information and driving record may be required for this position.EQUAL EMPLOYMENT OPPORTUNITYThe County of Ventura is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation. For further information about this recruitment, please contact Katie Reynolds by email at katie.reynolds@ventura.org or by telephone at (805) 654-2629.

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