For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

• Part-time position that includes nights, weekends and holidays
• Proactively welcome guests and answering questions
• Identify opportunities to create memorable experiences for guests
• Perform thorough ticket checks and scans to ensure valid access into arena and other ticketed areas. Contact a supervisor if your encounter an issue with “duplicate tickets”
• Provide directions to ticketed seats and other arena locations
• Preventing guest from moving from one seat to the next
• Respond to and/or escalate guest complaints, concerns, and compliments
• Assist guests with reasonable requests for accommodations, including but not limited to wheelchair escort services
• Maintain clear portals, aisles, and access paths for guests, staff, and emergency services
• Effectively communicate safety and security measures
• Reports any suspicious activity to supervisors and/or management. Monitoring your section for additional and continuous assistance
• Perform other duties and responsibilities as assigned
• Frequent bending, lifting 15-20 pounds, exposure to multiple external elements, extensive walking through the building including walking steps, exposure to loud noises, and standing for long periods of time.

• 
  70% event availability commitment. Event requirement is subject to change with notice
• Demonstrated ability to follow instructions and work in a fast-paced environment
• Must have strong verbal and written communication skills.
• Ability to handle stressful situations
• Must be 18 years of age or older
• Previous experience in a customer service-based industry is preferred
• Previous experience within a sports, entertainment, or related field is preferred
• Must be able to work a flexible schedule inclusive of weekends, nights and holidays required