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Navico Group (NP) is a newly formed stand-alone division of Brunswick, the world’s largest recreational marine business. We are seeking a Technical Support Representative to join our growing team.

The technical support team creates a positive customer experience by assisting the customer with technical troubleshooting, product selection and warranty processing. This individual will contribute to the call center and ensure that all commitments to customers are met in a timely fashion. This individual will be responsible for technical support for our product lines.

Duties & Responsibilities:

• Drive positive customer experience through technical support call center

• Answer product questions including features, benefits, installation, appropriate sizing of products, interaction with other products within the applications, etc.

• Improve call center documentation, and customer manuals.

• Resolve customer questions by responding to detailed questions, trouble shooting over the phone, answer voicemails, responding to emails, etc.

• Develop FAQs and troubleshooting guides

• Review product training presentations

• Organize and document processes and procedures.

• Assist in reviewing manuals and marketing artwork to ensure positive customer experience

• Troubleshoot and diagnose using schematics, wiring diagrams and assorted tools.

• Ensure timely processing and electronic capture of warranty information into ORACLE

Education Requirements

• Associate degree in electrical engineering technology or suitable experience

• NEMA 2000 training/experience

• ABYC training/experience

Experience

• Czone and Mastervolt experience highly recommended

• 2+ years of experience in Electronics, marine installations, or RV electrical installations

• Experience in a receiving, warehouse, and/or inventory control required

• Prior experience in customer service

• ABYC and/or NMEA certification a plus

• Practical experience and knowledge of AC and DC marine and RV electrical (wiring, wire termination, basic circuit analyze, use of DVM)

• Practical computer application literacy (including Microsoft Office Suite, Oracle, and ability to learn internal systems)

Skill Requirements

• Proven advanced troubleshooting skills and experience/ability to work through conflict and use effective problem solving techniques.

• Problem solving and analysis; interpersonal relations; verbal and written communications; organization and leadership

• Proven ability to read and interpret documents such as safety rules, schematics, operation and maintenance manuals in English

• Team player with good organizational skill and time management.

• Comfortable in a lab environment to be able to setup test and recreate a problem the customer might be having

• Excellent communication skills (active listening, writing, speaking & telephone)

• Excellent organizational, oral and written communication skills to effectively communicate with the team and customers.

Behavioral Requirements/Distinguishing Characteristics

• A positive, can-do attitude

• Teamwork and collaboration-oriented

• Professional poise and presence

• Determination and bias for action

• Personal accountability/ownership mentality

• good judgment, respect for others, and integrity

• Strong interpersonal skills and the ability to work with different types of people

About the Company:

Navico Group (NP) is a newly formed stand-alone division of Brunswick, the world’s largest recreational marine business. Whether on water or on the road, delivering an optimal user experience is at the heart of Navico Group (NP) business. It’s why we are proud to be the world’s leading supplier of products and integrated systems to the marine, RV, and Specialty Vehicle industries. Our broad portfolio of market leading brands in power management, digital control & monitoring, and networked devices are distributed globally to a diverse aftermarket and OEM customer base. NG is driven, every day, to be the world’s most trusted partner to the marine and mobile industries.

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and inspiration. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.

Equal Opportunity Employer: Minorities/Women/Protected Veterans/Disabled

EEO is The Law

Brunswick does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors. For help, please contact our support team at: hrsharedservices@brunswick.com or 866-278-6942.

All job offers will come to you via the candidate portal you create when applying through a posted position through https:///www.brunswick.com/careers . If you are ever unsure about what is being required of you during the application process or its source, please contact HR Shared Services at 866-278-6942 or HRSharedServices@brunswick.com .