Job description

Department: Technical Operations

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:
The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel. The Team Leader Technical Operations ( Tech Ops ) Timekeeping manages the Team responsible for processing the timekeeping and attendance for contract and noncontract Tech Ops Employees . The Team Leader Tech Ops Timekeeping is a problem-solver who is detail oriented and enjoys working in a dynamic environment .

Additional details:
The culture of Southwest Airlines means we embrace a flexible workplace and value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. This role is a hybrid position based out of our Corporate Campus in Dallas, TX, which requires Employees to work onsite on our Corporate Campus at least three days a week. The Department designates the specific three days of the week Employees must work on-site.

U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.

Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.

Responsibilities

Functional Competencies

Compliance

Acts as a compliance subject- matter expert for Team, answering questions and coaching as needed

Stays up- to- date in all areas of timekeeping, anticipates trends, and keeps Team and Leaders informed

Maintains rigorous standards to all applicable rules, regulations, and requirements to ensure compliance in all work activities across the department

Training

Uses data trends and feedback to identify opportunities for Team Members to gain further development/refinement of skills and knowledge

Discusses challenges and complex situations in regular Team meetings and one- on- ones

Provides timely feedback to Team Members to support their ability to provide excellent Customer Service

Accuracy/Production

Intervenes quickly when a trend appears in terms of errors or lower production to identify root cause

Ensures that necessary job aids and other tools are easily accessible

Maintains regular communication with Employees on workload, challenges, and opportunities for development

Must be able to meet any physical ability requirements listed on this description

May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and Abilities

Professional Competencies:
Communicates Effectively

Encourages Team Members to voice opinions and positively contribute to the overall camaraderie of the Team

Provides timely and helpful information to others across the organization

Adjusts communication style and content to meet needs of diverse audiences, position levels, and settings

Manages Conflict

Settles differences in productive ways with minimum disruption

Asks probing questions for full understanding of an issue before making a decision

Makes steady progress when disagreements happen, while maintaining positive relationships

Drives Results

Sets strategy and plans for Employees to individually achieve bottom-line results that align with organizational goals

Helps Employees manage obstacles and hurdles that get in the way of achieving desired results

Consistently holds Employees accountable for accuracy, productivity, and Teamwork while maintaining Employee confidence and Team morale

Education

Required: High School Diploma or GED

Preferred: College course work

Experience

Preferred: Experience with Quickbase, Workday and Microsoft Office is preferred but not required

Required: Minimum of 3 years of experience administering time/attendance for Ground Ops & Provisioning -or- Tech Ops using Southwest's time and attendance system or equivalent work experience

Required: Strong computer skills; able to proficiently navigate between multiple concurrent computer applications for research and problem solving

Required: Experience mentoring/coaching others to improve confidence and performance

Required: Excellent written and verbal communication skills

Preferred: Prior experience leading/organizing medium to large size Teams

Licensing/Certification

N/A

Physical Abilities

Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time

Ability to communicate and interact with others in the English language to meet the demands of the job

Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Other Qualifications

Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines

Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986

Must be at least 18 years of age

Must be able to comply with Company attendance standards as described in established guidelines

Must have an unwavering ability to maintain confidentiality when handling confidential, proprietary, and sensitive Company information

Must be willing and able to work varying schedules including weekends and holidays

Must have flexibility to work extended hours if necessary during the week, weekend, or on Company holidays, as necessary to meet deadlines, payroll close, or for time-sensitive projects

Benefits you’ll love:
Fly for free, as a privilege, on any open seat on all Southwest flights—your eligible dependents too.

Up to a 9.3% 401(k) Company match, dollar for dollar, per paycheck.*

Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit.* *

Explore more Benefits you’ll love: swa.is/benefits

• 401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits

** ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company

Southwest Airlines is an Equal Opportunity Employer.
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