Job description

CardWorks Servicing ("CWS") is one of the largest privately-held provider of outsourcing services for bankcard-related products to banks and non-bank lenders in North America. CWS offers management expertise across the credit spectrum and supports both MasterCard and Visa accounts as well as a variety of private label debit, credit, stored value, and customer bankcards.

Position Summary:
A Team Leader in the Non-Affiliate Collections Department supervises a group of consumer loan collections Specialists. The Team Leader motivates, coaches and develops Specialists into becoming a highly responsive team capable of meeting required performance standards while minimizing collection portfolio losses. This role oversees a team who handle specialized calling of a subset of account holders. Specifically, for those client portfolios that require prior experience/knowledge in credit card & loan collections in an effort to collect on past due account and clearly convey all client specific programs through utilizing our automatic dialer system, skip-tracing or manually calling.

Essential Functions:

• Answers questions and assists Specialists with issues regarding policies and procedures
• Interviews potential new hire candidates
• Monitors associate phone calls for quality purposes for compliance and accuracy
• Handles calls that have escalated to a supervisor level
• Provides feedback to Specialists based on their quality, productivity and attendance
• Completes performance evaluations and administers corrective action/counseling as necessary

Education and Experience:

• High School Diploma or its equivalent education experience required
• Two (2) years of related banking, credit, customer service and or collections experience required
• A minimum of one (1) years’ CardWorks Servicing experience preferred
• Prior supervisory experience desired

Summary of Qualifications:

• Keyboarding proficiency
• Familiarity with Windows based computer applications
• Skilled in negotiating, including the ability to persuade and modify opinions to reach goals
• Mathematical, analytical and decision making skills are vital to success
• Ability to work under pressure; flexibility and willingness to work at a rapid pace
• Possesses strong systems skills and analytical and negotiation skills
• Possesses a solid knowledge of collection laws
• Effectively and efficiently communicate both through verbal and written channels in a way that others are able to understand the information in a manner consistent with the essential job functions
• Ability to multi-task is essential

If this position is based in our Woodbury, Long Island office or Virtual, please note that ALL the work for this position must be performed outside of the five Boroughs of New York City.

We are an equal opportunity employer, and we evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status or any other legally protected characteristic. We will conduct a thorough background check for all hires in compliance with applicable law which includes (but may not be limited to) a review of factors including the applicant’s personal credit history, drug testing, and employment/personal references.

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