Job description

We are looking for all-star guest service providers to join our team! Positions are available immediately!

Ideal candidates will have the ability to represent the Brys organization in a professional manner, intelligently share information about our wines and services, appropriately encourage sales, and have the desire to help create unforgettable guest experiences.

Previous service experience is preferred. Previous wine knowledge is helpful but not required.

At this time, possible full or part-time work positions include:

• Table Service
• Table Bussing
• Barbacking (for Upper Deck or Lawn Bar service)
• Retail & Bottle Sales
• Kitchen Staff (we are not a full-service restaurant; food items include cheese boards)

Possible duties include (but are not limited to):

• Serve guests seated at tables on the Upper Deck or inside the tasting room
• Provide water service to tables and bus guest areas (remove glassware and finished cheese boards, clean and sanitize tables, etc.)
• Pour wine for servers or guests on Upper Deck, at Lawn Bar, or inside the tasting room + keep glassware clean and stocked behind the bar
• Operate our POS system using an iPad and handle cash and credit card sales
• Answer guest questions about our wines, service options, sales/promotions, Secret Garden property, Wine Club, special events, and more
• Assist with the opening and closing procedures, and ongoing tasting room, Upper Deck, and Lawn Bar maintenance and cleanliness
• (Kitchen Staff) Prepare food items for cheese boards, as well as craft and deliver cheese boards to guests, clean dishware, and assist with glassware polishing
• Working weekends and some summer holidays, including Memorial Day and Fourth of July weekends

Ideal candidates will possess the ability to:

• Work efficiently in a fast-paced environment
• Maintain a professional demeanor and appearance in accordance with the dress code
• Engage in friendly, courteous guest interactions
• Communicate effectively with a diverse mix of guests and coworkers
• Operate iPads and have knowledge of basic computer functions
• Stand for the entirety of their work shift, climb stairs
• Lift, load, and carry 50 lbs (case of wine)
• Carry out written and oral instructions from tasting room management and supervisors
• Share general tourism information about the surrounding area

Come and work for the locally voted Favorite Winery in Traverse City for 3 years running (2020, 2021, & 2022)!

Job Types: Full-time, Part-time

Pay: $10.10 - $30.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Restaurant type:

• Bar
• Upscale casual restaurant

Shift:

• 10 hour shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work Location: In person

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