Job description

Join HARTING! A leader in connectivity products and custom solutions…..

We are seeking a Distribution Account Specialist (3 days based in uptown Charlotte, North Carolina, 2 days Work from Home) to provide a high level of customer support to our designated list of distribution partners in North America. This role aims to expand relationships with distributor branches in supporting them via phone, email, and video meetings to address customer inquiries such as: processing orders, requests, and complaints.

Our Customer Relations Team strives is committed to helping customers find solutions. Through cross-functional collaboration, prioritization of resolving customer requests in a timely manner, and follow up to ensure customer satisfaction, we can become a trusted partner to our customers. We strive to create a personalized and exceptional customer experience in our non-scripted environment.

To succeed in this role, you will be highly driven to:

• Support distribution partners with pricing, lead times, order status, open order and change reports, and expedites to ensure customer satisfaction.
• Responsible for processing, monitoring and resolving day to day operational issues such as backorders, shipping and billing discrepancies, return orders, and complaints in accurate and timely manner. Develop corrective and preventive action plans, working with the Customer Service Manager and Process Manager as needed.
• Follow up regularly with customers about customer satisfaction and level of service. Communicate customer feedback to management to develop processes for better servicing of customers.
• Monitor forecasting and stocking programs as put in place by Distribution and Customer team.
• Review and process design registration requests and stock rotations.
• Escalate business critical issues to Customer Relations Manager and Distribution team.
• Participate in contact center log in to assist customer needs and facilitate the transfer to other departments as needed
• Maintain contact information in customer master data to ensure the customer receives order confirmation and invoices.
• Support with daily monitoring of order confirmations and deliveries utilizing reporting tools. Align allocation priorities to sales orders to ensure delivery timelines are met in the most efficient manner.
• Attend daily and weekly production meetings to review production schedule, confirmation status, and schedule changes including production delays and expedites. Track production schedule to ensure proper and timely communication to the customer.
• Collaborate with Supply Chain, Operations, Warehouse, Product Management and Customer Relations Management on order confirmations, expedites and escalations, ensuring proactive, consistent, and timely communication to the customer.
• Support processing purchase orders and change orders in compliance with ISO procedures, verifying PO completeness and accuracy in a timely manner. Confirm purchase orders and changes to the customer in a timely manner.
• Promote eBusiness and provides first-level support for eBusiness users
• Participates and logs into eChat online daily
• Occasional after-hours calls with global partners.
• 5-10% travel for business needs.

Skills and experience to thrive in this role:

• Business Certificate and/or associated degree preferable.
• 5 years of customer service or equivalent combination of education/training in a manufacturing / industrial environment.
• Strong customer focus, relationship building, and verbal and written communication skills.
• Computer proficient with Excel, Word and Outlook (MS Office).
• Prior Knowledge of SAP preferred.

HARTING Americas is a subsidiary of HARTING Technology Group, a German-based global leader in industrial connectivity solutions. We develop, manufacture, and sell the world's most durable and reliable products and solutions for use in Machinery & Robotics, Automation Devices, Rail & Transportation, Intralogistics & Conveyor Systems, Energy, and Datacenter market segments.

As a third generation, family-owned company, with over 75 years of history, we continue to create value and shape the future with technologies for people. You will discover that we work hard – to fulfill our personal, company, and customer goals, and in our commitment to our community with our holiday drives and our paid VTO (Voluntary Time Off). You will also discover that we like to have fun – like when we celebrate the holidays, host theme days and sweater parties, prost to Oktoberfest, and much more!

Visit us on LinkedIn!

HARTING USA offers an attractive total compensation package and employee benefits, including:

• 21 days PTO (Paid Time Off) to start – quickly earn more PTO as you stick with us (36 days max)
• Medical, dental, and vision – several Blue Cross Blue Shield plan options to choose from
• Company-sponsored life, AD&D, and short- and long-term disability – at no cost to employee
• Paid parental leave, tuition and fitness reimbursement, and a hybrid working policy
• 401(k) with a 4% dollar-for-dollar match – fully vested upon eligibility!
• Parking in Uptown Charlotte provided

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Experience level:

• 5 years

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Charlotte, NC 28280: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Manufacturing: 2 years (Preferred)

Work Location: Hybrid remote in Charlotte, NC 28280

caravetterealestate.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, caravetterealestate.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, caravetterealestate.com is the ideal place to find your next job.