Job description

Shared Services is the leading provider of High-Speed Internet, Cable TV, and phone services in northwest Ohio and southeast Michigan. Our 600+ employees are committed to excellence and innovation and are encouraged to volunteer in their local communities in which we live and provide service. Buckeye Broadband offers an inclusive total rewards package, which includes the following benefits for all full-time employees:

• Competitive Pay
• Comprehensive Health Benefits
• 401K Retirement Savings
• Paid Time Off
• Discounted Cable and Internet (Within Service Area)
• Career Development
• Wellness & Fitness Programs
• Community Involvement Opportunities

JOB SUMMARY

The IP Systems Engineer I is a position of relevant technical experience and is responsible for collaborating with other Systems Engineers to maintain, monitor, upgrade, and troubleshoot highly available server and network environments. The IP Systems Engineer I is considered a “generalist” given the breadth of responsibilities and has practical knowledge of the application of Virtualization and Server Technologies.

The IP Systems Engineer I will report directly to the Manager of Network and Systems Engineering

There are no direct reports to this position.

The IP Systems Engineer I will regularly interface with the following departments and outside sources: Shared Services Technical resources & NOC, Telesystem Technical staff, Buckeye Broadband Technical staff, MaxxSouth Technical staff, Equipment & Software vendors, and Large Enterprise Customers.

ESSENTIAL JOB FUNCTIONS

The IP Systems Engineer I is accountable for the following items for the business units served by Shared Services:

• Collaborating on special projects as assigned by the Systems and Network Engineering Manager;
• Reviewing and updating inter and intra-departmental documentation on existing and new platforms supported by the Systems Engineering team;
• Maintaining physical data center environments including, racking and cabling servers, diagnosing faults, submitting RMA, and replacing hardware;
• Collaborating with Systems Engineers to implement services including: LAMP stack, DNS, SNMP, FTP, TFTP, NTP, TACACS+, RADIUS, syslog, NFS, and LDAP;
• Responding to assigned trouble tickets in a timely manner and working with other departments, if necessary, to achieve resolution
• Working to ensure that problems and/or outages are responded to and resolved in accordance with internal SLAs;
• Updating documentation and collaborating with others on the troubleshooting process for services provided in the server environment;
• Maintaining and updating operational MOPs (Method Of Procedure) & SOPs (Standard Operating Practice) that detail processes and procedures for deployment and troubleshooting;
• Collaborating with the Systems Engineering team to analyze events and outages for lessons learned and taking part in the postmortem review process;
• Creating and updating of network drawings as maintenances and changes occur;
• Collaborating with other teams to monitor the various environments to ensure that performance and availability are in line with Service Level Agreements (SLA’s) and the expectations of our customers;
• Working to ensure that technical competencies are kept up to date with industry direction & standards: taking part in departmental trainings, vendor trainings, self-study, cross-functional experiences, etc;
• Participating in the department’s on-call rotation;
• Adhering to departmental policies, practices, and procedures;
• Following and enforcing the Company’s policies and procedures, including the EEO guidelines and safety, at all times;
• Performing any miscellaneous department duties as needed.

JOB REQUIREMENTS

Educational and Professional Experience Requirements

• Associate degree with a major in Computer Science, Engineering or degree in a related information technology field; as well as 1 -3 years related Linux administration experience. – Preferred

-OR-

• 3 - 5 years related/relevant Linux administration experience in lieu of a degree. – Required

-AND-

• High School Diploma or GED - Required
• Bachelor’s degree with a major in Computer Science, Engineering or a related information technology field. – Preferred
• Valid Specialist/ Associate level certification from Comptia, LPI, Red Hat, Linux Foundation or equivalent. – RequiredIf expired, to be renewed within 180 days.

If not, to be acquired within one (1) year of starting in the position.Once attained the certification must be kept current.

• Valid Associate level certification from VMware. – PreferredCertification must be kept current.Apply Directly

https://career4.successfactors.com/sfcareer/jobreqcareer?jobId=30273&company=cablesystem

"BCI and its operating companies will provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetic information, ancestry, disability, or veteran or military status. "

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Experience level:

• 3 years

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Glen Mills, PA 19342: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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