Job description

Support Center - Irving
For nearly 50 years, Michaels has been the destination where Makers get inspired, learn, shop, and create. We strive to cultivate an inclusive shopping environment for all Makers and work environment for all Team Members, providing a place of belonging and empowering everyone to bring their creative dreams to life. At Michaels, every Team Member is encouraged to hone their craft with opportunities for personal and professional growth. From our Stores and Distribution Centers to Artistree and our Support Center, our best-in-class team is passionate about leaving the world a better, more creative place by contributing to every “make”.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together. The Supply Chain Analyst is responsible for providing proactive support to vendor partners, merchant teams, and DC network to ensure optimal and consistent flow of merchandise from vendors to the DCs and ultimately to stores. This position will be responsible for proactively identifying and resolving issues that affect the flow of goods. The Supply Chain Analyst will implement solutions and processes with the support of our Supply Chain teams to correct issues and avoid future occurrences. The Supply Chain Analyst will be assigned merchandise division to assure we optimize the flow of goods for the assigned area.

Major Activities
Optimize flow of product from vendors to DCs to stores.
Partner with the vendors, merchants and DC teams to assure we use the best practices in flowing goods to save on time, money, and labor:
Review opportunities for vendors to improve their flow of goods.
Work with vendors to resolve any opportunities to improve the process to support Michaels.
Review opportunities to support warehouses.
Review opportunities to support stores.
Maintain cost recovery for DCs if corrective action is needed to flow goods.
Maintain the flow of business within a given area to insure process responsibilities are completed accurately and in a timely manner.
Resolve DC troubles within a 3 day period.
Respond back to communications with 24 hours or less.
Assist the Supply Chain Forecast team in providing information that may impact flow changes in the network.
Travel to support vendor partners in improving processes to support Michaels (When requested).
Manager and/or director will assign projects that will support the total team. The team member will take ownership of the assignment.
Manage transitions within assigned division (Vendor or DC location change, shipping case configuration changes).
DC RTVs (Returns, destroy and/or donate) products with approval from merchants and vendor partners.
Establish reworks for issues that are held up in our DC network.

Minimum Special Certifications or technical skills
Excellent Excel and Access skills
PowerPoint

Preferred Education
Bachelor’s degree in Logistics, Supply Chain, Business or related field

Preferred Type of experience the job requires
3#43; years Supply Chain experience
Retail and/or Logistics experience
#LI-LS1

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

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