Job description

Job Description Summary
Children’s Mercy Park is looking for dynamic service professionals to join our team. Our Food and Beverage program serves food and beverage offerings following safe food and beverage practices. The Suite Attendant is to be a key contributor to the Hospitality team while ensuring all work is consistent with the Sporting Kansas City brand purpose: “We create memories through personalized experiences with our Club.” The Suite Attendant position provides exceptional hospitality service while working to serve the guests in a premium suite setting on match days.

Sporting Kansas City is an equal opportunity employer. We celebrate diversity and equity and are committed to creating an inclusive environment for all associates. All associates are expected to positively collaborate with individuals of diverse backgrounds. All talented individuals looking for a challenge are encouraged to apply.
Job Description
**Estimated Start Date: February 25th, 2023**

ASSOCIATE PERKS

• Pay starting at $10.00 per hour.

• Eligible for performance increases each Major League Soccer season you return.

• 20% retail discount on merchandise.

• Free meal provided on matchdays.

• End of season Experience Celebration party at Children’s Mercy Park.

• Sporting KC Merchandise giveaways at each home match.

ESSENTIAL FUNCTIONS

• Set up/ tear down of the suite per the food and beverage order requests of each suite assigned to including setting catering equipment, silverware, serveware, glassware, coffee/tea station, condiments and all food in appropriate vessels within the suite.

• Stock the fridge with appropriate beverages requested.

• Interact with guests to take food and beverage orders while tracking all product sold and communicating to the pantry coordinator for the billing.

• Upsell products and services in a professional manner.

• Respond appropriately and professionally to guest requests, then communicate those to culinary staff and supervisor in a timely and efficient manner.

• Quickly and efficiently address customer concerns, feedback and handle any event day issues.

• Maintain a neat, clean and safe suite throughout the entire event: picking up trash, bussing dirty dishware/equipment, wiping up messes and spills and picking up product off the floor.

• Assist with the close out duties and overall event completion.

• Perform general cleaning tasks to adhere to health and safety standards.

• Represent Sporting KC in a professional manner at all times.

• Perform other related tasks as assigned.

PERSONAL ATTRIBUTES

• Strong organizational, communications and interpersonal skills.

• Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding of organizational policies and activities.

• All applicants must be at least 21 years of age.

• Ability to participate in a team environment and assist other suites if needed.

• Strong attention to detail and extremely organized with elevated time management and prioritizing skills.

• Ability to multi-task in a fast-paced environment.

SKILLS AND EXPERIENCE

• General bartending skills and knowledge of beer, wine and liquor products in house.

• Ability to understand written and oral directions. Must be able to work fluently in English.

• Proficient in the Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint and Calendar.

PHYSICAL ABILITIES
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Required to sit, stand and walk.

• Frequent stooping, bending, pulling and pushing.

• Reach with hands and arms.

• Ability to occasionally lift, carry and/or drag up to 50 pounds if necessary.

• Ability to work non-traditional hours, including evenings, weekends and holidays as necessary.

Job Type: Part-time

Pay: $10.00 per hour

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