Assist the store manager in making supervisory decisions that are consistent with Town Pump standards, policies, and procedures. Assist in planning, leadership, organizing, and follow-ups in the areas of controllable expenses, sales increases, inside gross margins, shortage controls, promotions programs, and monitoring of competitors. Set proper example for co-workers in terms of professionalism, attitude, and teamwork in all areas, including customer service. Assist in maintaining adequate staffing.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Customer service includes communicating with customers, resolving complaints and inquiries.
• Daily bookwork when assigned using computer to record employee information, inventory and sales information.
• Make bank deposit as required.
• Fill in for absent employees as required.
• Order supplies and merchandise when assigned.
• Answer telephone and screen calls.
• Cleaning of store and restrooms.
• Stock cooler and shelves.
• Effectively prioritizing, organizing, delegating, and following up on store tasks to be accomplished per assigned shift duties.
• Security of all store assets. Control of cash, fuel, and inventories. Control of store merchandise and labor hours. Follow-up on risk analysis and camera systems as required.
• New employee hiring, training, and orientation as assigned.
• Merchandising, to include receiving, pricing, stocking, displaying, and rotating of inventories.
• Store maintenance and basic repairs.
• Inventorying of merchandise.
• Keying of daily sales.
• Invoicing merchandise.
• Documenting the coaching/disciplining and/or terminating problem employees.
• Enforcing all company policies and procedures.
• Supervisory decisions that are consistent with Town Pump Inc.’s standards, policies and procedures.
• Timely follow-up and completion of all assigned tasks.
• Prompt and professional responses in evaluating and solving employee conflict.

NON-ESSENTIAL DUTIES:

• Other duties as assigned by supervisor(s).

Disclaimer: The list of requirements, duties and responsibilities is not exhaustive but is the most accurate list for the current job. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change, (for example, in the event of emergencies, or changes in personnel, workload, or technical development).