Job description

Station Manager, Mill Valley

Simple Campers is on the lookout for an energetic and versatile Station Manager with a passion for the outdoors and a keen eye for excellence in the rapidly evolving camper van rental business. This is a unique opportunity to join a fast-growing, innovative company as its first employee, with immense growth potential and an attractive rewards package.

At Simple Campers, we pride ourselves on our low-ego, detail-oriented approach, aimed at revolutionizing the van rental experience. As a Station Manager, you will play a pivotal role in leading and managing our diverse operations, ensuring that we consistently deliver exceptional services to our customers and asset owners alike.

Responsibilities:

Operations

• Deliver 5-star, unforgettable guest experiences
• Address guest inquiries and feedback promptly and professionally
• Coordinate seamless vehicle handoffs and returns
• Maintain clear and professional communication with guests, asset owners, and associates across all channels
• Collaborate with industry partners to maintain impeccable fleet vehicles and vendor records
• Uphold high standards of cleanliness and organization across all workspaces
• Manage inventory, supplies, and equipment while adhering to budgetary constraints
• Oversee insurance claims processing and submissions

Business Unit

• Drive the growth and success of multiple business lines within the Simple Campers Station
• Collaborate with the Central Operations Team to optimize rates based on demand, availability, and budgetary goals
• Attract new customers and expand business reach
• Foster strong relationships

The ideal candidates for the Station Manager role at Simple Campers would possess the following attributes:

• Passionate about the outdoors and the camper van rental industry, with a genuine interest in delivering unforgettable experiences to customers.
• Strong background in hospitality, with 5+ years of management experience in roles such as General Manager, Floor Manager, or Operations Manager in the hospitality or related industries.
• Excellent interpersonal skills, with the ability to effectively communicate and build relationships with guests, asset owners, and associates.
• Detail-oriented and highly organized, with the ability to manage multiple tasks and projects simultaneously.
• Proactive problem solvers, who can think creatively and find solutions with limited resources.
• Experience in coordinating and overseeing teams of third-party vendors or contractors.
• Strong verbal and written communication skills, with experience representing a brand to the local community.
• Proficiency in Google Suite products, Slack, Hubspot, and Monday.com (preferred).
• Familiarity with vans and/or RVs (preferred), and an understanding of the unique requirements and challenges in the camper van rental industry.
• Ability to lift and carry objects weighing up to 50 pounds, as the role may involve handling equipment, inventory, and supplies.
• Comfortable working both indoors and outdoors, in various weather conditions, as the job may require spending time at rental stations or assisting with vehicle inspections and maintenance.
• Possess a valid driver's license and a clean driving record, as the role may require driving vehicles to and from various locations for maintenance or handoffs.
• Eagerness to take ownership, drive innovation, and contribute to the growth of a dynamic, fast-paced company with significant growth potential.

At Simple Campers, you'll join an innovative and fast-growing company in the exciting camper van rental industry. As the first employee and Station Manager, you'll have a unique opportunity to make a significant impact on the business and shape its future. Our dynamic work environment encourages creativity, problem-solving, and taking ownership of your role. By fostering memorable experiences for outdoor enthusiasts, you'll be part of a team dedicated to revolutionizing the van rental experience and contributing to the company's success.

Compensation

• Complimentary Adventures
• Friends and Family Fleet Discounts
• Referral Bonus Program
• DOE: $65k-75k + Equity + Customer Service Bonus Structure (up to $2k/mo)

Job Type: Full-time

Pay: $66,003.00 - $77,757.00 per year

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Mill Valley, CA 94941: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer Service: 3 years (Preferred)
• Hospitality: 3 years (Preferred)

Work Location: In person

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