Sr. Manager, Relationship Management & Email Platforms

Full Time
San Francisco, CA
Posted
Job description

The Position

Key Responsibilities

  • Accountable for solution architecture and roadmap of RM & Email technologies

  • Define and manage the solution architecture from idea to implementation ensuring that solution supports the marketing objectives, while maintaining the integrity of the overall GNE/Roche enterprise architecture

  • Provide technical leadership to team members and vendor resources (onsite and offshore).

  • Proactively identify and determine martech stack solutions to execute business objectives

  • Represent technical point of view in cross-functional team meetings for defining new requirements or resolving business issues as needed.

  • Maintain product technical knowledge and lead architecture design discussions

  • Work with other platform leads and architects to design and implement high availability, high performance systems in support of strategic goals.

  • Review the platform vendors’ work to ensure compliance to standards and best practices.

  • Be an owner in defining and overseeing overall development/data governance and standards.

  • Partner with Service Lead to influence service roadmap, manage vendor/agency relationship for platform vendors

  • Specialized knowledge in the supported service platform (e.g. Adobe Experience Manager, Adobe Campaign, BI, Interfaces, Data/Analytics, Content, MarTech, Field Aug, HCP/Patient DB, Interfaces)

Skills & Competencies

  • Ability to anticipate business needs, drive clarity in ambiguous situations and strong problem-solving skills

  • Excellent planning and executional skills; ability to build strategies and plans that align with business priorities

  • Strong system and data Integration skills, as it relates to digital marketing

  • Solid large project management skills to ensure that all project deliverables are on time and high quality

  • Strong business analysis skills, documenting and developing operational and governance processes

  • Strong understanding of Cloud technologies

  • Strong critical thinking and analytical skills

  • Strong collaboration & communication skills

  • Strong vendor and stakeholder management & negotiation skills

  • Ability to forecast and manage resources for operations

  • Ability to gauge the feasibility, impact and risks of proposed enhancements & innovations

  • Ability, comfort & commitment in/to operating in a highly regulated environment and industry, which requires understanding of the imperative for compliance with company policies, procedures and other relevant internal or external laws and regulations

Qualifications & Experience

  • Bachelor’s degree in Engineering or a related field

  • MBA or other related graduate degree preferred

  • Overall technology experience of 5 years

  • 5+ years of experience in Database/RM marketing strategies and technologies

  • Experience architecting and implementing Campaign Management systems

  • Experience with Adobe platforms a plus

  • Experience with data integrations using strong data management principles

  • Experience managing and implementing email platforms

Relocation benefits are not being offered for this position.

The global grade is SE7

The expected salary range for this position based on the primary location of CA is $151,600 - $281,500. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.

Benefits

#LI-JH2


Genentech is an equal opportunity employer, and we embrace the increasingly diverse world around us. Genentech prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin or ancestry, age, disability, marital status and veteran status.

Genentech requires all new hires to be fully vaccinated against COVID-19 as of their start date. This requirement is a condition of employment at Genentech, and it applies regardless of whether the position is located at a Genentech campus or is fully remote. If you are unable to receive the vaccine due to a disability or serious medical condition, or because it is prohibited as a result of your sincerely held religious beliefs, you will have an opportunity to request a reasonable accommodation.

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