JOB SUMMARY

This position contributes to Sanctuary success by monitoring daily operations and profitability of the Spa Boutique. This position ensures the safety and comfort of guests and employees.

About Us

Sanctuary Camelback Mountain, A Gurney’s Resort and Spa is a luxury boutique hideaway with dramatic mountain and spa casitas offering spectacular views of Paradise Valley. Sanctuary Spa, an intimate retreat, offers Asian-inspired treatments along with a relaxing meditation garden, movement studio and fitness center. Elements restaurant features farm-fresh cuisine with Asian accents while jade bar is known for its extensive wine list. Along with Scottsdale shopping and golf, guests enjoy the infinity pool, tennis and hiking in the shadows of Camelback Mountain.

For more information, please visit our website at www.sanctuaryaz.com.

Enjoy Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life & Disability Insurance
• 401K Retirement Benefit Plan
• Free shift meals
• Hotel, restaurant & spa discounts
• Paid Vacation
• Paid PTO

JOB FUNCTIONS

Note: the following duties and responsibilities are not all-inclusive

• Meet budgeted revenue for the Spa Boutique.
• Keep cost of sales within the budget.
• Provide the purchaser and/or Director with complete inventory, on a monthly basis.
• Create item numbers for each product, tag all the items and update files.
• Receive and confirm inventory by logging it into the computer.
• Physical, monthly, counts of every piece in stock.
• Track items/products sold whether: on hand, ordered and/or received.
• Coordinate product training for all spa associates.
• Communicate any necessary information with vendors.
• Prepare inventory for RTV (return to vendor).
• Ensure that vendor, item number, price and stock levels are accurate in Spa Soft.
• Develop and market the Spa Boutique.
• Frequently redo displays to keep the boutique looking fresh and new.
• Create means of communication between retail area and service providers.
• Replenish stock on shelves; clean and organize boutique, daily.
• Keep back storage area organized/clean.
• Ensure spa retail shop cleanliness and proper maintenance.
• Assist guests in making their purchases and up sell by informing guest of product benefits.
• Educate spa retail associates on up-selling techniques.
• Plan incentives for service providers to help sell products.
• Provide training to spa retail associates to ensure knowledgeable personnel.
• Provide support, direction and feedback to the spa retail associates.
• Complete performance reviews for the spa retail associates in a timely manner.
• Ensure that retail associates have the proper tools to successfully complete their job.
• Assist spa associates, managers, guests and members in spa area as needed.
• Responsible for employee scheduling to ensure proper staff coverage, based upon business demands.
• Spa, Manager on Duty (MOD) responsibilities.
• Completes other projects as assigned by the Spa Director.

JOB REQUIREMENTS

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

• Strong business acumen and communication skills.
• Professional, flexible and positive attitude.
• Superior organizational, multi-tasking, and problem resolution skills.
• Take the initiative to make contributions to the department and resort..

• Maintain good safety habits and report unsafe or hazardous conditions to your manager.
• Promote excellent guest relations
• Practice teamwork and effective communication with manager/supervisor/co-workers.
• At all times maintain the highest standards of professionalism, ethics, and a positive attitude towards all resort guests and fellow co-workers.