The ServiceNow Developer will be a key part of the ITSM Operations team. This role is responsible for leading the development efforts in ServiceNow and will focus primarily on designing and developing the core ServiceNow platform and integrations. The ServiceNow Developer must be able to integrate new solutions with existing infrastructure without compromising security. This role will identify, mitigate, and control any risk to reduce any impact on the business’ day-to-day operations. The ability to communicate with both technical and non-technical stakeholders on overall development progress is a must.

RESPONSIBILITIES

• Lead the development of the ServiceNow platform to ensure ongoing process improvement and feature development.
• Perform benefit analysis for IT solutions and make recommendations for technology direction.
• Configuration/Customization of the Service Now platform, including creating workflows and integrations to 3rd party systems such as REST and SOAP.
• Experience with E-bonding with other ticketing systems.
• Experience with integrating with Azure AD, LDAP, or other similar authentication processes.
• Strong experience with import sets and transform maps.
• Firm understanding and experience with writing Business rules, Client scripts, UI actions, and UI Policies.
• Experience in Update Sets, Transform Maps, and ACLs.
• Skilled in Creating Custom Tables and Fields
• Previous experience with scripting tools, such as JavaScript, and leveraging it to enhance ServiceNow functionality.
• ServiceNow implementation and maintenance experience with multiple components of ServiceNow (Incident, Problem, Change, Service Catalog, CMDB, SecOps, and Asset Management).
• Create service maps for various business applications and services.
• Perform regular platform upgrades when released by ServiceNow. Current platform version: ServiceNow Tokyo.
• Provide continuous support in developing service catalog forms, and designing workflows and notifications.
• Experience with ServiceNow version San Diego or newer.
• Experience with engaging ServiceNow HI and driving issues to resolution.
• Firm understanding of ITIL, ITSM, SDLC, and Agile processes.

EDUCATION AND EXPERIENCE QUALIFICATIONS

• 4-Year degree in Computer Science, Information Systems, or a related field.
• ITIL Certification or relevant experience.
• ServiceNow Certified Application Developer or relevant tool experience
• Minimum of 6 years experience in a medium to large-sized enterprise environment.
• 3+ years’ experience in ServiceNow software development specifically in the ITSM module.
• 3+ years of in-depth experience defining, implementing, and improving ITSM processes.

REQUIRED KNOWLEDGE, SKILLS, OR ABILITIES

• Thorough understanding of the ITIL/ITSM Processes.
• Experience with communicating professionally with customers and senior leadership, verbal and written.
• Experience with service management enterprise software platforms such as Service Now.
• Experience with IT SOX / Audit as it relates to the ServiceNow platform.
• Able to work with various cross-functional teams.
• Process design expertise and process excellence focused.
• Ability to influence others at all levels of an organization with proven leadership skills.
• Able to commit to working non-standard hours on occasion.

Inspire Brands is a multi-brand restaurant company whose portfolio includes nearly 32,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC Drive-In restaurants worldwide.

We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences