Job description

We are looking for a competent, friendly service / parts counter advisor to join our motorcycle dealership. In this role, you will act as the point of contact for our customers, initially greeting them, explaining our products and services, and collecting payment. The ideal candidate will possess excellent communication skills, a compassionate and patient attitude, and have the ability to perform basic math skills.
Service Advisor / Parts Counter (PALS) Duties and Responsibilities

• Greet customers upon arrival
• Ascertain reason for customer visit through verbal interview and visual assessment of vehicle as required.
• Connect customers with appropriate solutions
• Develop as many solution methods as possible, attempting to keep costs low
• Explain all service options to customers including time and cost estimates
• Provide in-depth information on original equipment manufacturer (OEM) part options
• Advise customers on warranty protections and other potential cost-saving service options
• Track maintenance or repair status, fill out reports on labor and cost of all services
• Perform post-service inspection with customers and answer any questions they may have
• Ring up customers at the front desk and facilitate financial transactions
• Perform customer service duties, i.e. answering the phone, scheduling service appointments, and calling customers to inform them their vehicles and special ordered parts are ready for pick up
• Manage shop workflow and schedule for mechanics and technicians

Service Advisor Requirements and Qualifications * High school diploma or equivalent required

• Powersports industry preferred but we are willing to train the right candidate.
• Excellent interpersonal communication skills
• Ability to explain complicated concepts to visitors who may not be familiar with industry terminology
• Compassionate and patient demeanor
• Problem-solving and critical thinking skills

Job Type: Full-time

Pay: $15.00 - $24.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Day range:

• Monday to Friday
• Weekend availability

Shift:

• 8 hour shift
• Day shift

Ability to commute/relocate:

• Zephyrhills, FL 33541: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

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