Service Writer PT

Position Overview

No company can promise uncompromised customer satisfaction without the people to back up and deliver that promise. At Arnold, we have assembled the most comprehensive machinery support team in the western United States. Nothing in our inventory is as valuable as the associates who carry our reputation into the marketplace. With our training, the Service Writer helps Arnold keep that standing.

Essential Job Functions

• Acting as a liaison between the customer and the dealership
• Promoting and ensuring customer satisfaction by assisting with the enhancement of labor and parts sales
• Writing up, monitoring, reviewing, and assisting with job closing
• Greet walk-in customers and take customer calls
• Accurately determine if a machine warranty applies. Advise customers of warranty status before performing any service. If unable to determine status due to lack of information, inform the customer that the job will be charged as revenue until information identifies it as a warranty
• Review the work schedule daily with the Service Manager to update work-in-progress (WIP) priorities, segments, parts deliveries, and completion deadlines
• Works with Service Manager to ensure that repairs are performed within the labor hours quoted or estimated to the customer
• On jobs where written authorization is not obtained before dispatch of a mechanic, follow up with the Service Manager that the mechanic obtains the signature of the customer's representative before the start of the job
• Process timecards for technicians and maintain service reports

Non-essential Job Functions

• Assure that service personnel adhere to safety, housekeeping, and other company policies and procedures with the assistance of the Service Manager
• Compare the final invoice with the service proposal. Verify that work accomplished is to the customer's expectations
• Assist the Service Manager with the administration of the Service Department
• Keeps the Service Manager currently informed on all matters of managerial importance

Other Skills/Abilities Desired

• Candidate with an ambitious and proactive attitude, and strong work ethic
• Detail-oriented with an ability to solve problems with little direct supervision
• Proficiency with Microsoft Excel & Word
• Good mathematical proficiency

Physical Demands and Working Conditions:

• Ability to sit for extended periods
• Reaches to answer phones
• Read paperwork, files, and records on the computer
• Communicates by phone and in person
• Bends body to file various paperwork
• Walking and moving about on foot often through uneven terrain
• Hears well enough to receive communication by radio, phone, and in person
• Bends body downward and forward by bending at knees or waist
• Remains in a standing position if required to perform various functions of the job

Education:

• High School Diploma or equivalent
• The related experience could be a substitution for school requirements

NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as negotiated to meet the organizations ongoing needs.

Arnold Machinery is an equal opportunity, affirmative action, and right-to-work employer. Arnold Machinery does not discriminate based on physical or mental disability where the essential functions of the job can be reasonably accommodated. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

Arnold Machinery Participates in E-Verify