Job description

The vision of SouthernCarlson is to develop strong business relationships so we understand our customers' individual needs and provide the best possible service to improve our and their profitability.

Outside Service Technician

Do you have experience with the repair and maintenance of construction tools and machines? Are you mechanically inclined and enjoy fixing equipment? Are you looking for an opportunity that opens doors to learning new areas and growth within a Company?

If so, we are looking for you to join our exceptional team as a Service Technician in Pelham, AL!

WHO WE ARE

We are SouthernCarlson, and our foundation of service and commitment began in 1947. We have the broadest selection of high-quality products from leading suppliers in the industry along with tool repair services to keep businesses running. We provide expertise in both the products we offer and the solutions we propose. SouthernCarlson is The Contractors Choice™ for professional-grade tools, fasteners, jobsite supplies and expert service.

OUR PROMISE MEANS MORE™

• Respect - We build relationships on trust, collaboration and kindness while taking the time to learn, grow and celebrate wins together.
• Integrity - We go above and beyond to help customers and employees and do what we can to help resolve issues.
• Teamwork – We support and encourage each other while working together to ensure each customer has a top-notch experience
• Family Environment – We are a nationwide company with small business locations that provides a family-like environment.

WHAT YOU’LL BE DOING

The outside service representative performs installation and repair of industrial equipment which may include electrical, mechanical and gas engines. The work is completed at customers’ sites or branch locations as warranted.

• Troubleshoot and repair of industrial equipment
• Demonstrate and provide effective equipment operation and daily maintenance training to customers
• Take customer calls and manage all outside service scheduling
• Assess opportunities to improve customer sales and present those to the customer
• Regularly complete customer orders
• Work independently and take initiative to assist customers with improvements on inventory as needed
• Complete and submit appropriate documentation (work orders, parts orders, time sheets, etc.)
• Communicate with sales team to ensure customer satisfaction
• Problem-solve with sales team to determine best resolution to customer issues
• Interact with customers providing the highest levels of service and productivity.

YOU MAY BE A GOOD FIT IF YOU

• Machine maintenance, pneumatic or electric power tool repair experience required
• Experience in the construction or industrial supply industry is helpful
• Strong mechanical skills/abilities required
• Customer service and sales oriented
• Strong organizational skills and attention to detail
• Quick learner and able to retain knowledge
• Basic computer skills
• Ability to lift 50 pounds of customer product on a regular basis and up to 100 pounds on an occasional basis
• Satisfactory driving record
• High school diploma or equivalent
• Bi-lingual is preferred or required (dependent on location)

WHY YOU’LL LOVE IT HERE

• Daytime shift with great hours!
• Our collaborative family culture
• Opportunities for career growth
• Competitive benefits package, including: Health, Dental and Vision
• Opportunity to enroll in our 401k program with Company Match
• Paid time off

Notice: Offer for this position is contingent upon the completion of a satisfactory background check and drug screen.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

#TECHS

SouthernCarlson, Inc. is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.

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