Job description

Greeting from Techminds Group.

We are hiring Service Desk Specialist for a long-term project for our client at Los Angeles, CA - Contract.

Title: Service Desk Specialist- EUS Computing

Location: Los Angeles CA ( Day one Onsite)

Duration : 3+ Months

Key Accountabilities:

• At least 1-3 years in Application support Service desk
• Understanding of Application and its application in the industry
• User Management, Active Directory , Identify password related issues and provide resolution
• 1 to 4 years of experience in Technical Voice Support
• Experience in remote technical support via telephone in a service/call center environment
• First Second level laptop/ desktop/application installation, configuration, administration and trouble-shooting skills for Intel PC hardware, Microsoft Win 10 and Application software (including Office 365), Intune, SCCM client.
• Taking laptop and data back ups
• Ability to multitask handle tickets, chats calls.
• Knowledge of VPN, Peripheral devices, Wireless/PDA devices and Network equipment like Ethernet cables and switches.
• Basic understanding of Active Directory, DHCP, DNS and networking concepts.
• This Job requires working in different Shifts including Service Now
• Prioritization of incidents and invoke Major Incident management process if required.
• Communicating major IT incidents to affected customers.
• 1st line application support and diagnosis
• Assisting the client with L1 /L1.5 Support activities.

Job Type: Contract

Salary: $25.00 - $30.00 per hour

Schedule:

• 8 hour shift

People with a criminal record are encouraged to apply

Ability to commute/relocate:

• Los Angeles, CA: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: One location

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