Job description

We’re growing! If you’re a data- and people-driven customer service manager looking for a great working environment, look no further. We’re INTERIORS HOME and we’re looking for a Service and Scheduling Supervisor.

INTERIORS HOME is a family-owned residential furnishings company with three showrooms in the Susquehanna Valley. Founded in 1969, the company consistently wins the praises of our community — 2020 Retailer of the Year (Home Furnishing Association); 2021 Harrisburg Magazine’s Simply the Best Readers Poll; 2022 Lancaster County Magazine’s Best of Lancaster; 2022 LNP LancasterOnline Readers’ Choice Winner.

The Service and Scheduling Supervisor will work alongside and lead a team of customer service representatives, delivery schedulers and in-home technicians. This role will be instrumental in achieving organizational KPI’s through mentoring, coaching and training. Daily responsibilities include supporting associates in their job duties, resolving higher level customer complaints, fielding customer inquiries, monitoring customer communications, and data collection and reporting.

The successful candidate will bring to the position:

• Diplomacy and understanding of customer service challenges;

• Ability to communicate clearly and concisely to customers and associates;

• Demonstrated leadership and managerial skills;

• Aptitude in problem solving;

• Proficiency in Microsoft Office products, particularly Excel;

• Three (3) years customer service experience;

• Two (2) years supervisory experience.

We’ll be excited if you have experience in:

• Advanced Excel formulas;

• DispatchTrack software;

• STORIS software;

• The furniture or related retail industry.

We offer:

• A family-driven, upbeat work environment;

• 401(k) contribution;

• Employee Assistance Program (EAP);

• Flexible Savings Accounts (FSA);

• Health Savings Accounts (HSA);

• Life insurance;

• Medical, dental and vision insurance;

• Profit sharing;

• Paid time off (PTO), personal days and sick days;

• Short- and long-term disability.

Why Join Us?

Bottom line, our core values — INTEGRITY, RESPECT, COOPERATION, HOSPITALITY, EXCELLENCE — drive our decisions, our conduct, our relationships with customers and with each other. We live it, we breath it and we own it. This is our style.

We live our style. We love our work. We’d be thrilled if you joined us!

Job Type: Full-time

Pay: From $45,000.00 per year

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Lancaster, PA 17601: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• This position requires contact with sensitive customer information, including forms of payment, personal identifiers and addresses. INTERIORS HOME will perform a background check, including a credit check, in accordance with FCRA guidelines AFTER an offer for employment is made and accepted. Do you wish to continue with your application?

Experience:

• Customer service: 2 years (Required)

Work Location: One location

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