Job description
As (Senior) Technical Support Engineer for justtrack (SaaS/B2B) you will be responsible to oversee and manage all customer- and partner-facing technical and non-technical tasks to integrate and configure our SaaS B2B software.
At justtrack we build a SaaS business that provides app and game publishers an attractive toolset to handle their entire global marketing growth process. Starting from managing, analyzing, and automating marketing processes justtrack enables gathering deep mobile product insights.
As part of the Applike Group (financially backed by media powerhouse Bertelsmann), justtrack has access to industry experts and funding with a long-term growth mindset.Are you excited to join a tech company that builds next-generation digital mobile software as a service? justtrack is your match!
You are the point of contact during the onboarding of new customers as well as once a customer is live. You will be the crucial link to our internal developers and the expert in our customers’ and partners' processes and needs. Therefore, you will streamline their requirements and questions.
Key Responsibilities:
- You will become an expert in our product and business, consult customers on how to integrate and use justtrack, as well as solve issues that they encounter during their daily use.
- You will be the bridge between product and customers. Especially during the onboarding of new customers you will work closely with our account managers and developers to ensure a smooth process. This also includes technical tasks and questions around SDK integration, API management and tracking.
- Once a customer is onboarded, you continue to be their point of contact and help them as well with all questions around data discrepancies, tracking, KPIs or setting up new partners and campaigns.
- You set up all required processes and tools to enable and simplify onboarding of customers.
How the optimal candidate may look like:
- You have a technical background, e.g. Bachelor’s/master’s degree in computer science, business informatics or similar.
- You have experience in working with APIs, databases and ideally SDKs and logging tools (e.g. Kibana) as well as AWS techstack (e.g. Athena).
- You are a strong communicator and like to talk to people.
- You can easily explain complex topics and tailor them to different audiences.
- You have worked in technical project management or IT consulting for at least 2 years.
- Having worked with SaaS/B2B products in the past is a plus.
- Knowledge in mobile marketing and analytics (tracking, attribution) is a plus.
What do we have to offer?
- Shape the future of our SaaS platform – Share your creativity, support your ideas with convincing arguments, and make them happen!
- Learn from experienced product managers while already working in a key position
- Work-Life Package: 2 remote days per week, 30 vacation days, 3 weeks per year of remote work, flexible working hours, dog-friendly kick-ass office in the center of the city
- Relocation Package: Visa & legal support, relocation bonus, german classes and more
- Happy Belly Package: Company & team lunches, breakfast, tons of free snacks and drinks
- Physical & Mental Health Package: In-house gym with personal trainer, various classes like Yoga with expert teachers
- Activity Package: Regular team events, hackathons
- Education Package: 1500€ Budget on top to visit conferences + online training opportunities
- Wealth building: virtual stock options
Our mission is to create an
inspiring work environment for
amazing people achieving
extraordinary things. Be part of it!
Skip writing cover letters. Tell us about your most passionate personal project, your desired salary and your earliest possible start date. We are looking forward to your application!
We welcome applications from people who will contribute to the diversity of our Company.
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