Senior Manager, Service Delivery
Full Time
Florham Park, NJ 07932
$150,000 - $165,000 a year
Posted
Job description
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Are you a leader who's passionate about client service?
Do you enjoy working remotely?
About the Role
As the Senior Manager, Service Delivery, you will be responsible for leading the deliverables for our customers, measuring service levels, and implementing operational processes to meet contractual obligations and provide best in class service delivery operations. You will also drive contractual performance measures, operational profitability and overall function/account governance and adherence.
Responsibilities
- Providing leadership to managers and senior professional staff.
- Adapting and executing functional or departmental business plans and contribute to the development of strategy.
- Requiring comprehensive understanding of healthcare space including pharmacy benefits management experience.
- Identifying and resolving complex technical, operational, and organizational problems.
- Measuring the performance to meet SLAs, adhere to business unit metrics and accomplish account performance.
- Managing the client relationship ensuring customer satisfaction.
- Leading special PBM projects with appropriate functional business documentation.
- Enhancing the content and quality of client reports, records, and claims.
- Evaluating RFP cost models and supporting product definitions.
- Conducting application demonstrations.
- Leading and participating in business development initiatives.
- Providing analysis of vulnerabilities and gaps to drive mitigation and remediation of attacks and recommending action on risk issues.
- Preparing monthly reports for Senior and Executive management regarding incoming trends & strategy effectiveness.
Requirements
- Bachelor's Degree and/or equivalent business experience.
- Have ten years of healthcare experience.
- Show five years of pharmacy healthcare experience.
- Possess five years of management experience.
- Display Healthcare, Pharmaceutical or contact center management experience.
- Have an understanding around pharmacy claims processing, prior authorization, along with retrospective and prospective drug utilization review programs.
- Possess expertise in project management.
- Demonstrate ability to act with purpose and intention.
- Display writing and communication skills.
- Possess client satisfaction orientation.
- Have ability to effectively lead and motivate teams with a focus on team development.
Flexible Working
At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.
In this role, you can expect the following working conditions:
- Remote work: Enjoy the convenience of working from home and maximize your time by unplugging at the end of your workday.
Working for You
Perks and rewards designed for you:
- Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
- Retirement Savings: We will support you as you save for your future.
- Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
- Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
- Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
- Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
- Great Work Environment: We are proud of our award-winning culture and the recognition we've received for our diversity efforts.
Join Us
At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can:
Bring your authentic self to work
Grow and thrive, both personally and professionally
Make a difference with our clients, in our communities, and with the millions of people we support
When you join Conduent, you are engaged in creating the future - both our company's and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best!
Bring your authentic self to work
Grow and thrive, both personally and professionally
Make a difference with our clients, in our communities, and with the millions of people we support
When you join Conduent, you are engaged in creating the future - both our company's and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best!
Pay Transparency Laws in some locations require disclosure of compensation-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time. The estimated salary range for this role is $150-165k.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent's ADAAA Accommodation Policy.
At Conduent,
we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.
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