Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 78+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 30 countries spanning five continents.

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. This is foundational to our core values as a company and is vital to our success.

Job Summary:

Reporting to the SVP Revenue Operations, the Senior Director Process Optimization is responsible for the definition, implementation, management and enhancement of processes, systems and tools across Sales, GCCX, Marketing and Commercial teams. This executive will be responsible for working with program sponsors and key stakeholders to define program objectives, project scope and drive delivery of projects and RevOps transformation initiatives.

Responsibilities:

Enable optimization of systems, tools and processes

• Defines key global CRO operational systems, tools and process enhancements through initiation, business requirement definition, solution selection, functional design, development, testing, change management, go live, and post go live support. Owns technology investment and prioritization decisions.
• Identify systems, tools and process improvement and integration opportunities by leading cross functional discussions / decision-making with CRO team leaders and IT to drive issues, challenges, resource allocation and prioritization efforts.
• Oversees and has responsibility for the design, implementation and benefit realization of process optimization and CRO tech stack, including CRM platforms, partner platforms, CPQ systems, order management systems, SFDC, SIEBEL, marketing dev tools and others.
• Drive prioritization and facilitate collaboration between BU teams, other RevOps teams and IT to ensure alignment & consistency of cross functional program objectives.
• Owns and ensure engagement models between the Business Processes and Systems team and other Equinix teams are clear, streamlined and documented.
• Develop and standardize “best in class” tools and templates ensuring consistency and harmonization across regions.
• Responsible for compliance of data managed by RevOps teams with local and international laws (e.g., data protection).
• Primary business partner for IT Systems lead, coordinating requirements across CRO functions.

Lead the Program Management Office

• Oversees and is responsible for delivery of cross functional programs and projects against (i) agreed milestones on implementation roadmap, (ii) achievement of benefits against strategy-driven targets, and (iii) budget.
• Ensure prioritization, optimal resource and budget allocation across portfolio of projects to ensure highest return on investment.
• Ensure informed and timely decisions in addressing risks, issues and changes for the success of the project.
• Implement Global Strategy for PMO Centre of Excellence which includes Portfolio, Program and Project management standards, training and (PPPM) levels to develop maturity.
• Strike balance between effective communication with program sponsors whilst pragmatic with volume, frequency and/or content.

Lead Acquisition Integrations

• Drive integration planning pre-close for a successful transition and alignment into CRO Equinix teams (Sales, Commercial Solutions, GGCX). Drive system/ process integration and ensure acquired customers and teams are smoothly integrated into Equinix. Help drive due diligence and post-close transition.
• Accountable for overseeing the post-completion deliverables, within budget and oversee risk mitigation.

Thought Leader and Influencer within Revenue Operations

• Partner with Enablement team on training needs and communications for system, process and tools changes.
• Possess basic knowledge of how other CRO functions operate to understand and translate their needs into initiatives and support implementation efforts.
• Liaise with project sponsors to manage expectations of project delivery timeline and risk management.
• Mentor and motivate teams within the Processes & PMO organization to achieve productivity.
• Facilitate knowledge transfers between teams through retrospective meetings.
• Foster conversations with CRO leaders about process, systems & tools enhancements in their organizations.

Knowledge and Experience:

• Deep experience in business operations in an operational leadership role.
• Experience in project management as Head of PMO / Transformation or similar leadership role.
• Track record of driving design and adoption of process changes across cross functional and global teams, evidencing the benefits achieved to employees, customers and/or shareholders.
• Expertise in making business critical decisions.
• Familiarity with all business functions including sales, GCCX, marketing, commercial, HR, finance, supply chain, and IT.
• Experience with implementing IT systems.
• Familiarity with change management approaches, tools, and engagement models.

Skills and Attributes

• Basic technical knowledge on sales operations and big data.
• Good with numbers and financial planning.
• Excellent organizational and leadership ability to work across functions and levels across departments and ensure a productive work culture.
• Problem solving aptitude: Ability to strategize, design, and execute towards ambitious goals and generate creative new approaches to solving business problems.
• Ability to analyze business challenges with a data driven approach and communicate actionable recommendations to business leaders.
• Adept at inspiring behavior change through motivating teams, creating productive work culture, planning initiatives, designating priorities, and being decisive when faced with ambiguity.
• Adept at balancing intense short-term pressures with overall long-term goals.
• Ability to develop and deliver business cases for technology purchases, exploring options to drive greater scalability, efficiency and effectiveness for the long term.
• Demonstrates our critical competences of transformation leadership.

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, colour, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.